Overview
To provide reliable and semi-skilled handyperson services to support our Property, Assets & Facilities Management team supporting the upkeep of station assets and buildings and supporting the provision of planned and reactive non-technical maintenance in the 4 depots. This role involves carrying out a variety of repair, maintenance, and general handyman duties to ensure the stations remain safe, clean, SQR (Service Quality Regime) compliant and fully operational for passengers and staff.
Responsibilities
* Perform general maintenance tasks including minor repairs, painting, carpentry, plumbing, and general SQR and safety checks
* To assist depot technical staff with 2-man jobs (Light column lowering)
* Inspect Chiltern facilities regularly and report or resolve issues such as broken fixtures, faulty doors, lighting problems, vandalism and SQR failures
* Maintain and repair station furniture, signage, platforms, and public areas
* Respond promptly to maintenance requests and emergencies
* Support the installation of new equipment or infrastructure when required
* Comply with health & safety policies and procedures, ensuring all work is conducted safely
* Liaise with station management, contractors, and suppliers as needed
* Maintain accurate records of maintenance work performed via the Chiltern Concerto system
* Assist with seasonal tasks such as snow clearance, gutter and ground drainage cleaning, leaf removal, and general grounds upkeep including vegetation removal
Qualifications
* Previous experience as a handyman or maintenance operative, preferably in a public or transport environment
* Basic skills in carpentry, plumbing, painting, and minor electrical repairs
* Good understanding of health & safety regulations related to railway environments
* Ability to work independently and as part of a team
* Strong communication skills and a customer-focused approach
* Physically fit and able to work outdoors in all weather conditions
* Willingness to work flexible hours, including early mornings, evenings, weekends, and public holidays
* Full UK driving licence is essential
Desirable Experience
* Experience working within railway or transport infrastructure
* Basic first aid qualification
Benefits
* We offer a competitive salary and benefits package, a culture of respect, challenge and innovation - with excellent opportunities for growth and development.
* All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central
* Active staff are also entitled to residential and duty standard class travel on all of the above services
* Defined Benefit Pension Plan
* Arriva Village - access to online benefits and discounts
* Cycle to Work Scheme
* Employee Assistance Plan
* Physio Line - complementary 24-hour physio for everyone
* Eye Care - free eye tests and up to £80 towards lenses and frames if glasses are needed for computer use
* 25 days annual leave plus statutory holidays
* Support - Peer Support, Samaritans, and Railway Chaplain
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