Zendbox | eCommerce Fulfilment Specialist – HR Manager
About Zendbox
Zendbox.io is a fast‑growing, tech‑led eCommerce fulfilment and distribution business based near Maidstone in Kent. We help ambitious brands scale by delivering smart, reliable warehousing and logistics solutions.
About the Role
We are looking for a confident, hands‑on HR Manager to lead and develop our people strategy at our Kent HQ near Maidstone. This is a true blend of strategic and operational HR in a fast‑paced distribution environment, overseeing the full employee lifecycle from recruitment and onboarding through to performance, wellbeing, absence management and retention.
Key Responsibilities
* Oversee day‑to‑day HR activities to ensure effective people processes across the business.
* Support managers with organisational changes, staffing needs and people‑related decisions.
* Contribute to initiatives that improve culture, engagement and team performance.
* Lead on all ER matters including investigations, disciplinaries, grievances and policy updates.
* Design and own a robust absence management framework across the business; use tools such as the Bradford Factor to monitor sickness and identify trends.
* Coach line managers to confidently manage attendance, conduct return‑to‑work meetings and follow through on formal processes where needed.
* Provide regular reports on key HR metrics including turnover, absence, engagement, ER activity, recruitment and DEI; use data to demonstrate impact, support planning and drive accountability across the business.
* Oversee end‑to‑end recruitment and employer branding strategy; work at pace to attract and secure the right talent for a fast‑moving distribution environment.
* Streamline and enhance onboarding processes for a seamless employee experience.
* Ensure HR policies, processes and practices are legally compliant and up to date; keep the business informed and prepared for changes in employment law and HR best practice.
* Develop and deliver training and support to build confident, capable line managers; promote values‑based leadership across the business.
* Design and manage effective performance management frameworks; foster a culture of regular feedback, growth and accountability.
* Lead wellbeing and mental health initiatives; manage and optimise employee benefits to support attraction and retention.
Qualifications
* Proven experience as an HR Manager or senior HR generalist in an SME environment (essential).
* Strong generalist background with hands‑on expertise across ER, absence management, recruitment, L&D and engagement.
* Confident and decisive, with the ability to hit the ground running and make clear, pragmatic decisions.
* Commercially minded, with the ability to align people strategy with business needs.
* Skilled in coaching, influencing and supporting leaders at all levels.
* A practical, solutions‑focused approach and ability to work autonomously.
* Familiarity with distribution, logistics, warehousing or other fast‑paced operational environments (experience with eCommerce fulfilment businesses like Zendbox.io is highly beneficial).
* Comfortable using HR data and metrics (including Bradford Factor or similar tools) to drive action.
Benefits
* Career development opportunities.
* 32‑day holiday allowance (inc. bank holidays).
* On‑site free parking.
* Paid birthday leave.
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