Great Northern Hotel - London
In the very heart of the vibrant Kings Cross area, we provide a welcome and stylish escape, a place to rest from the journey, and a luxurious and well-connected base to make the most of London and beyond.
Our restaurants and bars are in tune with the ebb and flow of our location. Throughout the day we provide a vibrant and contemporary space to meet friends or colleagues, grab a coffee or light meal, or just while away some time. As afternoon turns to evening, we become a go-to destination for cocktails, fine dining and a great night out.
A Hotel HR Officer / Coordinator plays an essential role in supporting the human resources function within a hotel. With a comprehensive role, handling HR policies and employee relations, supporting daily HR operations and administrative tasks.
Would you like to get an awesome job and join a great team? GNH is hiring a full-time or part-time(pro-rata) HR Officer / Coordinator.
We are waiting for you! Join us and you will get a £500 joining bonus
What's in it for you...
Free meals whilst on shift
Uniformand dry cleaning for uniform provided
28 days holidayincluding bank holidays
Highly competitive remuneration package
Birthday paid day off
Season ticket loan after 6 months
Refer a friend program
Employee Recognition Programme
Training on the job
Basic/Statutory Pension Schemewith The People Pension
Its ok not to be Ok, we have an Employee Assistance Program specialised for Hospitality workers.
30% discount F&B
Regular team building activitiesand outings
Monthly staff afternoon tea
Main Responsibilities:
1. Recruitment and Hiring:
Coordinate the recruitment process, including advertising job vacancies, screening applications, and interviewing candidates.
Collaborate with department managers to identify staffing needs and ensure roles are filled with qualified candidates.
Maintain and update employee records, including personal details, attendance, and performance records.
Prepare HR documents such as employment contracts, offer letters, and termination paperwork.
2. Employee Relations:
Organize employee events, team-building activities, and other engagement initiatives.
Gather employee feedback and support initiatives to improve employee satisfaction and morale
Act as the first point of contact for employees regarding HR-related issues, complaints, or conflicts.
Handle employee grievances, mediating conflicts, and ensuring positive working relationships.
Promote a positive workplace culture aligned with hotel values and standards.
3. Onboarding and Orientation:
Schedule interviews, assist in screening applications, and coordinate recruitment logistics.
Support new hire onboarding by organizing paperwork, issuing uniforms, and setting up necessary accounts or systems access.
Organize onboarding programs for new hires to ensure they understand hotel policies, standards, and procedures.
Oversee orientation sessions to help employees integrate smoothly into their roles and the hotel environment.
4. Policy Development and Compliance:
Prepare regular reports ( Monthly Quarterly Yearly) on HR metrics, including turnover, attendance, and employee satisfaction, for HR management review.
Ensure all HR policies comply with labour laws and hotel standards, making updates as necessary.
Communicate policies and ensure that all employees understand and adhere to them.
5. Training and Development:
Schedule training sessions, prepare materials, and track attendance.
Assist in coordinating training logistics and supporting trainers or facilitators during sessions.
Identify training needs within departments and organize training programs in areas such as customer service, hospitality standards, and compliance.
Coordinate with department heads on employee development and performance improvement.
6. Performance Management:
Implement performance appraisal processes and support managers in conducting performance reviews.
Assist in setting performance standards and addressing underperformance issues.
7. Payroll and Benefits Management:
Assist in enrolling employees in benefits programs and answer routine questions about benefits options.
Coordinate open enrolment periods and provide employees with information about changes to benefits.
Assist in tracking attendance, handling time-off requests, and ensuring payroll data is accurate.
Process and resolve payroll discrepancies, reporting issues to the HR Officer or finance team.
Ensure accurate payroll processing in coordination with the finance department.
Manage employee benefits programs, answer benefits-related inquiries, and ensure employees understand their benefits.
8. Exit Process and Offboarding:
Support exit interviews, manage offboarding paperwork, and collect hotel property from departing employees.
Update records to ensure accurate information on employee departures.
9. Health and Safety:
Ensure compliance with health and safety regulations, conducting regular checks to maintain a safe work environment.
Implement safety training and handle incidents according to policy.
Eligibility:
In line with the Asylum and Immigration Act 1996, we require all applicants to have the right to live and work in the United Kingdom. Relevant documentation will be requested at the interview stage.
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