GLL is looking for a Senior General Assistant to join the team at Girdwood Community Hub. If you have the passion to deliver excellent customer service in a leisure environment, theres never been a more exciting time to join us. This is more than a Senior General Assistant job, its a career.
As a Senior General Assistant, youll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. The Senior General Assistant role is varied and could involve anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience. Senior General Assistants thrive in a busy environment and are unfazed by the variety of the role.
Ideally, youll have a First Aid at Work certificate and be calm under pressure, highly responsible, and a natural with people from all walks of life. Flexibility, punctuality, and reliability are just as important as integrity, a can:do attitude, and a real focus on customer service. Passion and personality will stand you in good stead too
What youll do:
Preparing activity areas to include the safe setting up/dismantling of equipment and ensuring that all equipment is stored safely and securely when not in use.
Monitoring and helping to maintain a safe and comfortable leisure centre environment by implementing organisational maintenance schedules.
Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required.
Assisting customers with enquiries in a friendly and effective manner, proactively developing and maintaining high standards of customer care.
Resolving customers problems, including situations where there is disagreement over the actions and outcomes involved.
Working as part of a team to ensure the smooth operation of the facility.
Taking occasional responsibility for coordinating the work of a team.
Following Normal and Emergency Operating Procedures, including administering first aid as required.
Accurately filling in forms or reports relating to their normal duties.
Taking occasional responsibility for the induction and development of new members of staff.
Assisting with finding staff cover for rotas and assist with the supervision of operational staff.
In a wet:side facility, supervising the safety of the swimming pool environment and working to prevent accidents and emergencies.
Meeting the training and development requirements of the job role.
Working within the job role description at this level, recognising the standards and professional limitations that this provides, referring to appropriate members of staff for guidance and support.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
What you need:
A can:do attitude.
A real focus on customer service.
Passion and personality.
Knowledge of health and safety.
Be a great team player.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with
The basics:
Full time permanent position available. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning and development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business
Additionally GLL offers employees a range of employment benefits:
Access to a pension scheme.
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