Information Technology Service Desk Manager, London
Client: The Curve Group
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description:
IT Governance Officer / IT Service Desk Manager
Our client is a globally recognized, successful bank providing retail and corporate financial services/products with over 10 million active customers across more than 700 locations. We are seeking an experienced IT Governance Officer for a hybrid role (3 days in-office, 2 days remote).
Key Responsibilities:
1. IT Service Desk Oversight: Manage the IT Service Desk to ensure efficient support, implement best practices, and monitor performance metrics.
2. Compliance and Governance: Maintain compliance with Cyber Essentials Plus, ISO27001, and other standards; conduct monthly controls testing; manage audit and risk remediation; ensure documentation and policies are current; oversee vendor compliance and performance.
3. Disaster Recovery and Business Continuity: Coordinate and conduct regular DR and BCP testing; ensure infrastructure resilience.
Key Skills/Experience:
* Proven experience in IT governance, risk management, and compliance.
* Experience working with auditors or in a 2nd line of defense role.
* Vendor management and SLA compliance expertise.
* Strong background in DR and BCP testing.
* Experience with Cloud computing technology.
* Service Desk management experience.
* Deep understanding of ISO27001 and relevant standards.
* Strong analytical and problem-solving skills.
* Ability to manage multiple tasks and projects efficiently.
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