Blue Arrow is recruiting for an experienced Catering Manager who is focused on managing and providing an excellent unified catering provision to patients, visitors and staff across two sites in Erdington/Selly Park (Birmingham).
Key Responsibilities
* Manage and lead catering teams across both sites, ensuring excellent service and staff development.
* Oversee menu planning, food preparation, and delivery to meet dietary requirements and quality standards.
* Maintain compliance with COSHH regulations and all relevant health and safety legislation.
* Ensure accurate stock control and ordering processes.
* Monitor budgets and maintain cost efficiency.
* Implement and maintain food and kitchen hygiene standards.
* Use IT systems effectively, including Microsoft Teams and Excel spreadsheets, for reporting and communication.
* Conduct regular audits and risk assessments to ensure safe working practices.
Essential Requirements
* Proven experience in a people management role within catering.
* Full UK driving licence and access to a vehicle (travel between sites required).
* Strong IT skills (Teams, Excel, and general MS Office proficiency).
* Excellent knowledge of health and safety and COSHH regulations.
* Food Hygiene Level 3 certification.
* Ability to pass an Enhanced DBS check.
Leadership requirements
* Manage and be responsible for all food production of the catering team, including budgetary responsibility across two sites in Birmingham
* Line management duties of all Chefs and Catering Assistants.
* Recruit, induct, appraise, hold monthly 1-1's, supervise, retain and discipline catering team employees as appropriate
* Ensuring sufficient staff levels
* Support and organise cover during absences
* Reports to the Visitor & Volunteer Experience Manager
* Be a Budget Holder that controls and monitors monthly expenditure against budget targets in conjunction with the Visitor & Experience Volunteer Manager to remedy overspend
* Deal with complaints
Essential Skills
* Good standard of education
* Food Hygiene Level 3
* Excellent IT skills and proven experience of Microsoft Office including Word, Excel, PowerPoint and Teams
* Enhanced DBS
Knowledge and Experience
* Significant line management experience including appraisals, objective setting, performance management. Demonstrable leadership experience.
* Knowledge of COSHH legislation and how this relates to a kitchen environment/Knowledge of HACCPs, including temperatures for safe hot and cold holding.
* Experience of working to budgets and support setting budget requirements.
* Knowledge of relevant regulations and technical guidance e.g. Care Quality Commission (CQC), Healthcare Technical Memorandums (HTMs)
* Experience and knowledge of EHO visits
* Health and Safety knowledge including risk assessments and manual handling
Personal skills and attributes
* Approachable with an ability to handle criticism or complaints in a positive and proactive way.
* Empathy - to be able to provide a caring and appropriate service to all patients regardless of their circumstances, backgrounds or health.
* Excellent organisational skills and ability to multitask and delegate to meet deadlines.
* Resilient, able to demonstrate a calm and measured approach and work well under pressure.
* Ability to follow guidelines and procedures.
* Ability to work using own initiative and make decisions.
* Team working to be able to work across multiple teams within the organisation.
* Supportive of colleagues to help, support and mentoring as appropriate.
* Ability to communicate clearly and concisely both verbally and in writing.
* Problem solving and decision making.
* Ability to motivate individuals and build teams.
* Good negotiation skills.
Benefits
* Generous annual leave: 27 days plus bank holidays, increasing with service.
* Occupational benefits: Sick pay, maternity, paternity, and adoption leave.
* Additional paid leave: Carers, bereavement, and compassionate leave.
* Perks on site: Free parking, discounted meals, complimentary tea, coffee, toast, and biscuits.
* Financial & wellbeing support
* Stream (formerly Wage Stream) for flexible pay access
* Rewards Gateway for discounts and offers
* Wellbeing services and 24/7 GP access
* NHS recognition: Previous NHS, NHS-affiliated, or hospice service counts towards pension and annual leave.
If this role is for you, please click apply now!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
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