Site Manager
Shift Pattern:5 out of 7 days (including weekends and evenings)
Location:Milton Keynes
Salary:£39,000 per annum
Vacancy Type:Fixed Term Contract 12 Months, Maternity Cover
Expected Start Date:ASAP
Hours Per Week:40
TCFM are seeking aSite Managerto support our soft services operation at a busy Distribution Centre inMilton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer.
This is afixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required.
Role Responsibilities
* Deliver facilities management services in accordance with the site service charter, SLA and internal FM strategy.
* Manage onsite FM projects as agreed with the Project Team.
* Act as the main point of contact between the customer and service providers day-to-day.
* Monitor and report on service level agreements and performance indicators.
* Ensure supply partners deliver consistent service and excellent customer interactions.
* Track financial performance, ensuring delivery within budget and service requirements.
* Lead on continuous improvement initiatives to enhance service delivery.
* Manage all compliance, audits and statutory obligations to maintain full legal status.
* Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
* Manage colleague relations in line with HR policy, promoting fairness and inclusion.
* Recruit, induct and train colleagues to ensure high standards and competence.
* Ensure adherence to Health & Safety and COSHH policies at all times.
* Respond to urgent issues or incidents swiftly and effectively.
* Provide positive leadership, coaching others to meet objectives and maintain standards.
* Share best practice, encourage collaboration and celebrate success within the team.
* Communicate effectively at all levels, adapting style to suit audience needs.
* Support change initiatives with resilience and a proactive mindset.
About You Role Requirements
* Proven operational leadership experience within soft services FM or large-space cleaning environments (distribution centres desirable).
* Strong commercial awareness with the ability to analyse data and meet KPIs.
* Skilled in team management, colleague development and performance improvement.
* Confident communicator with the ability to influence and build trusted relationships.
* Proactive approach to problem-solving, prioritisation and service excellence.
* Strong commitment to delivering a safe, clean and compliant environment.
About Us
TCFM began over 60 years ago when our founder, Trevor Cripps, set out to provide high-quality support services to businesses. That ambition has grown into a national organisation now recognised in thetop 2% of UK contract cleaning providers.
Our colleagues are at the heart of what we do, and your contribution will play a vital part in delivering the best possible service to our customers. Whatever your role, you will be valued, respected and supported to succeed.
Why Join TCFM?
* Join a successful and growing FM organisation.
* Develop your leadership capabilities and progress your career.
* Make a real impact in a high-profile customer environment.
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