Job Description
About the Role:
Ready to start your Joules Journey?
Prepare to be part of a dynamic, hard-working, collaborative and inspirational team, creating and bringing product to market season after season for our iconic British brand. You can expect a journey outlined with clear goals and aspirations shared by the whole business whilst building cross-collaborative relationships including the opportunity to work with our Founder; Tom Joule, and his Senior Team who have a wealth of knowledge to share.
Step into the role of
Compliance and Quality Manager
here at Joules Head Office
The Compliance & Quality Manager is responsible for establishing the strategy and key performance indicators pertaining to compliance, Extended Producer Responsibility (EPR), and relevant legislation. This role entails leading the Garment Technical Team to optimise process outputs thereby ensuring the production of high-quality garments that meet customer requirements, including aspects of garment grading, fit and overall performance.
What to expect on a day to day basis:
Compliance & Legislation
* Work closely with NEXT to set Joules compliance and legislation KPIs and oversee the implementation of relevant legislation across all selling channels/markets, including Extended Producer Responsibility (EPR), packaging waste, textile/yarn traceability, and other product-specific regulations.
* Manage product compliance documentation, including technical files, declarations of conformity, and labelling requirements.
* Ensure compliance with country specific laws (e.g. flammability, labeling, PFAS, green claims) to ensure the avoidance of product recalls, fines, or legal challenges.
* Packaging regulation compliance: Global DPR frameworks (France, Germany, UK)
Extended Producer Responsibility (EPR) & Sustainability
* Develop and manage EPR reporting processes across all applicable categories.
* Ensure the business meets its sustainability reporting and fee payment obligations.
* Drive initiatives to reduce environmental impact through sustainable sourcing, eco-design, and packaging optimization.
Quality Management
* Oversee product testing, certification and quality assurance processes for all sourced goods.
* Investigate quality issues, implement corrective actions, and track supplier performance. Feed data into the Seasonal supplier scorecarding.
Supplier Management
* Work with the Buying & COP team to ensure suppliers meet compliance, quality and ethical trade requirements.
* Provide training to suppliers on legislative requirements and quality expectations.
Garment Fit and Quality
* Leading the Technical team to drive best process and outputs from a garment grading, fit and performance perspective. This role will need to interrogate our position in the market & establish opportunities to drive improved quality & fit for our customer.
* Audit/analyse customer returns, investigate and drive continuous improvement with the supply base and Factories.
* Offshore travel to factories on an ongoing basis for continuous improvement, maintain relationships and identify new methods, processes etc.
* Manage the fabric team to ensure buyers and designers are supported with fabric innovation, costing and procurement ensuring all fabric risk assessment and testing is diligently conducted in line with key critical path dates.
About You:
From a technical and operational perspective, it would also be advantageous if you:
* In-depth knowledge of Extended Producer Responsibility (EPR) obligations (UK and EU) and other relevant retail legislation.
* Strong understanding of product compliance, quality assurance and testing processes.
* Experience working in a retail, sourcing or manufacturing environment with global supply chains.
* Excellent organisational and project management skills.
* Strong attention to detail and analytical ability.
* Confident communicator with experience engaging suppliers, regulators, and internal stakeholders.
* Strong leadership skills
* Understanding of environmental reporting frameworks and sustainability best practices.
* Experience with ERP or compliance management systems.
* The ability to speak additional languages for supplier communication would be desirable but not essential.
What we value most here at Joules is your ability to really align with who we are as a Brand. So, if you:
* Have a keen interest in the fashion and retail industry
* Are fearlessly creative with ideas to share
* Are not afraid to fail and grow
* Have a genuine positivity for the future of our brand and all we can achieve
* Are adaptable and can embrace change
* Can work collaboratively and are always ready to give it your all
* Enjoy celebrating success
Then look no further, the role of
Compliance and Quality Manager
was made for you
Where will you be working?
This is a full time role based at 'The Barn' - Joules' purpose built Head Office in Market Harborough, Leicestershire. This role is office based working onsite, as we believe this is where we make the best decisions together.
Your Application
Due to the high volume of applications received for our roles, please note that applications not accompanied by a relevant cover letter are unlikely to be progressed. Please review the following Joules Cover Letter advice to support your application.
Sponsorship
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. Joules does not hold a Sponsor Licence and would not, therefore, be able to sponsor a successful candidate under the Skilled Worker route. The successful candidate must be able to demonstrate the right to work without sponsorship.
Please note that we may close the advert early if the required level of applications is received - this role requires an immediate start so apply now to receive early consideration.
About Us
Give your career a breath of fresh (countryside) air.
For the colourful and carefree who make the most out of life, Joules is the British country lifestyle brand that encourages all of life's adventures.
At Joules, we design clothing, accessories and homeware for all the family. Alongside a whole lot more. We are inspired by nature. We have fun. And we care.
It's been quite a journey from when we started way back in 1989. And thanks to staying true to our roots, and a team that is always wanting to do better, we're pleased that the adventure is as exciting as ever.
We think it's your time to join in the fun.
About The Team
* 25% off most Joules, NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
* Up to 10% off most partner brands & Branded Beauty products
* Access to fantastic discounts at our staff shops
* Clothing Allowance
* Family Day and Volunteering Leave
* Reward Schemes - From a cycle to work scheme to discounts with nearly 1000 retailers
* Life assurance
* Pension
* Fantastic L&D opportunities
* A bold and vibrant place to work
* Free on-site Parking & low cost EV charging points
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.