Overview
Service Quality Manager (Private Care Homes) | Location: Lowestoft, Suffolk (covering Norfolk & Suffolk) | Salary: £55,000 per annum | Package: Excellent performance-related bonus | Monthly car allowance
I am working with an well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
Responsibilities
* Monitoring, assessing, and improving service quality across multiple care settings
* Ensuring compliance with CQC regulations, particularly within homecare
* Supporting managers through audits, inspections, and action planning
* Embedding a culture of excellence, accountability, and continuous improvement
* Providing clear guidance, coaching, and leadership to operational teams
Reporting to: Senior Operations Leadership / Director of Service Quality
About You
To be successful in this role, you will bring:
* Proven experience in a quality, compliance, or governance role within health or social care
* Strong working knowledge of CQC homecare regulations and standards
* Excellent leadership, communication, and stakeholder engagement skills
* A proactive, solutions-focused approach with strong decision-making ability
* High attention to detail and the ability to manage competing priorities
* A genuine commitment to person-centred care and quality improvement
* A full UK driving licence
What’s on Offer
This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect:
* A comprehensive induction and structured training programme
* Clear opportunities for professional development and career progression
* A supportive, values-led working environment
Benefits
* Excellent performance-related bonus
* Monthly car allowance
* 25 days annual leave plus bank holidays
* Loyalty bonus up to 5 additional annual leave days with length of service
* Company pension scheme
* Employee Assistance Programme
* Employee Wellness & Health Assured programme
* Blue Light Card (enrolment fee reimbursed)
* Full DBS disclosure paid for
* Employee benefits and discount scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
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