Customer Service Manager – Big Impact, Big Personality Needed! £30,000-£40,000 bonuses for every 5-star review Office based role based out of amazing offices If you’re the kind of person who knows how to lead others to get the best out of them, thrives on solving problems, loves a bit of pressure, and has a cool, confident personality – we want to hear from you. This isn’t your average, headset-on, copy-and-paste kind of customer service team. We’re after someone who’s switched on, organised, and knows their way around a logistics or scheduling puzzle. If you’ve worked in a fast-paced customer facing, operations coordination or planning manager role before – even better! Oh, and this isn’t a call centre. You’ll be working in a traditional office setup in a brand-new, purpose-built facility designed to support the way the business works – calmly, professionally, and with a sense of urgency, What’s the job? You’ll be leading and managing a small team at the core of a buzzing business – the kind of place where what you do genuinely matters. Youir team ansd you will deal with a mix of easy-to-solve queries, common complaints the business has got well-oiled fixes for, and the odd trickier situation that needs a steady hand and clear thinking. While there’s a lot of email inbox management involved too, about 99% of complaints are repeat issues we know inside-out – so there are templates, workflows, and the team's support to help you knock them out quickly and confidently. It’s a role that really plays to people with backgrounds in customer support, planning, logistics, and strong scheduling skills – someone who understands how operations coordination works in real time. This role would really suit someone who is highly organised, gets how things move, what can go wrong, and how to ensure the solution is calmly and clearly delivered by the team. Why this team matters: Customer Service here isn’t tucked away in a corner – it’s right in the middle of Operations, so you’re supported by the people who can make stuff happen. And the work you do? It directly impacts the Trust Pilot reviews – so it’s taken seriously across the whole business. Whether it's scheduling deliveries, managing logistics hiccups, or helping with internal planning, your work has weight. What’s changing? The business is currently rolling out a new AI-powered phone system that’ll take care of the really basic, repetitive queries – giving your team more time to focus on the calls that need attention and skill. It’s here to make life easier, not harder. What’s in it for you? * Competitive basic salary for the right person with relevant experience * Bonus for every 5-star Trust Pilot review that names you * Proper support from a business that backs its service team – especially where logistics and operations coordination are concerned * Get involved in the AI rollout and help shape how we handle service going forward. You’ll smash this role if… * You've mastered the art of customer service and you're ready for a step up to management * You’ve worked in customer service management, logistics, scheduling, or operations management before * You're highly organised * You’re confident on the phone and stay calm under pressure * You’re great at following a process, but not afraid to take initiative – particularly when it comes to planning * You’re hungry to grow with a company that’s going places Interested? Apply now for an immediate interview