CCA Recruitment Group is seeking a Call Centre Team Leader in Wythenshawe. The successful candidate will inspire and motivate a team while improving performance through effective coaching and management. Responsibilities include building success plans, evaluating team performance against KPI's, and ensuring high-quality customer experience. A strong background in contact center methodologies and leadership is essential. This full-time role involves 40 hours per week with rotating shifts and opportunities for skill development.
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