IT Service Desk Manager – Build Something That Matters
Leicester-based (with national travel) | Up to £60,000 DOE | Full-time | Permanent
Are you an experienced IT Service Desk Manager ready to take full ownership of building and leading a brand-new internal service desk function?
We are partnering with a well reputed and growing Group who are now looking to for a skilled IT professional to lead the development of their first in-house IT support function.
This is your chance to shape something from scratch. To grow a high-performing team. To implement structure, strategy, and service excellence, all while playing a key leadership role in a fast-paced, people-first environment.
Leicester-based with regular national travel.
The Role – What You’ll Be Doing
You’ll:
Lead and grow a new internal IT Service Desk from the ground up.
Build out ITIL-aligned processes (incident, problem, change, etc).
Recruit, mentor and manage a team of IT support professionals
Own service delivery, drive performance, and lead stakeholder engagement.
Act as a senior escalation point.
Use data to identify service improvements and raise the standard of internal IT.
✅ What You Must Bring
This role is for someone ready to hit the ground running.
Proven background as a Service Desk Manager or IT support leader.
Experience building or leading an IT support function.
Proficent using ITSM tools such as ServiceNow, Freshservice, or similar.
Solid understanding of ITIL service frameworks.
Confidence in stakeholder management and performance reporting.
Strong people leadership skills — you're someone who brings the best out of others.
Bonus Points For:
ITIL certification (Foundation or above)
Familiarity with Microsoft 365 / Azure
Knowledge of service automation or hybrid infrastructure support
Exposure to compliance frameworks (e.g. GDPR, ISO 27001)
Why This Role?
Join a forward-thinking, high-growth business with a genuinely supportive culture.
Enjoy a flexible and rewarding working environment.
Lead something meaningful — from strategy to execution.
Be part of a wider mission that values autonomy, impact, and innovation .
Apply Now – Only If You're Ready to Lead
We're looking for Leicester-based (or commutable) candidates with the right experience, leadership qualities, and drive. If that’s you — let’s talk.
Only candidates with the right to work in the UK can be considered.