Duties and Responsibilities (but not limited to):
* Provide cost-effective design, delivery, maintenance and continuous improvement of first-level advice, signposting and administration activities across the full HR portfolio of internal and external needs e.g. non-complex Policy advice, guidance and development, payment of invoices, provision of travel tickets, provision of stationery, eye test vouchers etc.
* Contribute to the development of the wider HR Strategy and Operational Agenda by proposing improvements to the agreed Service Level Agreements (SLAs) for the HRSS Function.
* Support the design and implementation of innovative employment policies & related procedures, terms & conditions, and learning & development interventions.
* Support a discrete selection of Service and Departmental Leads in the delivery of Council Services by the personal delivery of a basic Employee Relations (ER) caseload e.g. conducting non-contentious home visits and providing direct support to line managers e.g. making and maintaining written records and outcomes of various interviews and procedures as appropriate e.g. Return to Work.
* Assist the Systems Lead, HRI&PS, in the roll out and continuous improvements of relevant systems, processes, methodologies and templates relating to, amongst others, Recruitment, DBS checks and Work Permits, and absence management processes e.g. maternity, paternity, sickness absence, occupational health referral, retirements and annual leave; and training course administration.
* Contribute as required to the compilation and provision of various Reports e.g. Metrics and Organisational Statistics.
* Contribute to the internal and / or external audit and review of computerised records as required, making adjustments as necessary to ensure legislative and internal compliance.
* Participate in development activities to ensure own knowledge is up to date at all times and that performance is continually improving to increase efficiency and effectiveness of the HRSS function.
Personal Requirements:
* 5 GCSE’s A-C including Maths and English or an equivalent level of qualification/experience.
* Good level of experience/understanding of working in a HR function, or a similar nature, in a unionised environment for a minimum of 1 year.
* Good level of experience/understanding of delivering administration across the full HR portfolio including Recruitment, Employee Relations, Learning & Development and Absence Management (Desirable).
* High level of Microsoft Office knowledge, to include the requisite IT skills to input data and extract relevant information.
* Sound Customer Care and Communication skills - both verbal and written - being demonstrably able to operate with tact and diplomacy and at all times promoting a positive image of both the Service and the Council to all audiences.
* Ability to manage and cope with conflicting priorities and deadlines so that SLAs are delivered within the agreed specifications.
* Working knowledge and understanding of the issues facing the public sector (Desirable).
Working Hours: 37hrs / Monday - Friday
Pay: £19.95 per hr
Note: this role is within the scope of IR35.
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