Job Description
Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centre
If you're looking for a company with great benefits and culture - then please apply!
What's in it for you?
* 10% Bonus
* 25 Days Holiday + 8 Bank holidays
* Free on-site parking
* Private Medical Insurance
* Private Dental Insurance
* Retail Discounts
* Plus more!
Responsibilities
* Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation
* Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services
* Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and customer service procedures and policies
* Co-ordinate and manage B2C customer service projects and initiatives
* Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI’s
Experience Required
* 5+ Years’ line management experience within B2C customer service environment, preferably a call/contact centre experience
* Excellent knowledge of customer service principles and practices
* Knowledge of SAP & CRM systems
* Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge
* Ability to work within a fast paced environment
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