United Kingdom - Northern Ireland (Remote-First)
About Us
Our leading SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About the position
We are seeking a highly skilled and experienced Zendesk Developer with 5-7 years of experience in designing, implementing, and maintaining Zendesk solutions.
What you can expect to do
* Design and architect Zendesk solutions to meet the organization's customer service and support requirements.
* Collaborate with stakeholders to gather requirements and define business processes.
* Configure and customize Zendesk features, including ticketing, workflow automation, reporting, and integrations.
* Develop and maintain Zendesk apps and integrations using Zendesk APIs and developer tools.
* Optimize Zendesk configurations for scalability, performance, and usability.
* Provide technical guidance and best practices to support teams and end users.
* Troubleshoot and resolve issues related to Zendesk configuration, integrations, and functionality.
* Stay current with Zendesk platform updates, new features, and industry best practices.
What we are looking for
* Bachelor's degree in Computer Science, Information Systems, or related field.
* Proven experience as a Zendesk Administrator or Architect, with a deep understanding of Zendesk configuration and customization.
* Strong proficiency in Zendesk configuration, including triggers, automations, workflows, and reporting.
* Experience developing Zendesk apps and integrations using Zendesk APIs and developer tools.
* Solid understanding of customer service and support processes and best practices.
* Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
* Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
* Zendesk certifications (e.g., Zendesk Administrator, Zendesk Developer) are a plus.
We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.
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Globalization Partners is an Equal Opportunities Employer. We do not discriminate against our job applicants or employees, and we aim to select the best person for the job. We monitor the community background and gender of our job applicants and employees to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us. *
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We monitor the ethnicity and gender of our job applicants and employees to demonstrate our commitment to a policy of equal employment opportunity by recruiting, hiring, training, compensating, disciplining, and promoting employees without regard to race, color, age, religion, sex, national origin, disability, sexual orientation, gender expression, or any other basis protected by law. Completing this survey is completely voluntary and refusal to provide it will not subject you to any adverse employment treatment. If you choose to complete this survey, your responses may be used in aggregate to identify areas of improvement in our hiring process or thereafter. The information obtained will be kept confidential.
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