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Are you a proactive and people-focused professional with a passion for delivering exceptional customer service? Do you thrive in a varied, hands-on role where no two days are the same? If so, this could be the perfect next step in your career. We are looking for a Deputy Customer Services Manager to join a dynamic and growing organisation, based in beautiful corporate offices in Birmingham City Centre.
Supporting the Customer Services Manager, you will play a key role in ensuring the smooth running of a busy serviced office and flexible workspace, overseeing a small team, and maintaining the highest standards of service for a diverse client base.
As Deputy Customer Services Manager, you will be expected to:
* Deliver outstanding customer service and build strong relationships with clients.
* Oversee daily operations, including opening/closing procedures and facilities standards.
* Support client move-ins and move-outs, ensuring all administration and compliance is completed accurately.
* Supervise, motivate, and develop the junior team, leading daily team meetings and supporting with performance reviews.
* Manage invoicing, billing, and debt collection processes.
* Assist with sales and marketing activities, including office tours and promoting additional services.
* Liaise with suppliers and building management to ensure smooth operations.
* Ensure compliance with Health & Safety policies and support audits and training.
Were Seeking An Enthusiastic, Confident, And Organised Individual Who Can Bring Energy And Positivity To The Team. You Will Ideally Have
* 23 years experience in a customer-focused role.
* Previous experience in a commercial environment with knowledge of service operations.
* Strong communication, influencing and relationship-building skills.
* The ability to lead, supervise, and inspire junior staff.
* Good IT literacy and confidence in learning and supporting telephony/IT systems.
* A proactive approach with excellent organisational skills and attention to detail.
This is a fantastic opportunity to step into a leadership role within a fast-paced, professional environment. Youll be empowered to make a real difference, develop your skills, and progress your career in customer service management. If youre an outgoing and motivated professional who enjoys variety, responsibility, and working with people, wed love to hear from you.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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