Overview
The Sales Executive is a confident member of the Regional Sales team and acts as a primary point of contact between customers and hotels. You will conduct sales research, prospecting, administrative tasks, maximise revenue, build customer loyalty, and support the Regional Sales team. Based in the South West (Plymouth/Exeter area), you will support three Moxy hotels with travel to client sites or events as needed.
Responsibilities
* Evaluate, qualify, respond to sales leads, and arrange appointments for the Regional Sales Manager, covering Moxy Bristol, Plymouth and Southampton hotels.
* Prepare and finalise contracts to close sales transactions.
* Join in on sales projects, executing activities that support the commercial direction of the hotels.
* Create sales presentations, injecting your personality and our disruptive sales culture.
* Join sales calls to engage with prospective and current clients.
* Provide sales program/event coordination, reporting support, and/or general administrative support as needed.
* Maintain a portfolio of telesales accounts and nurture client relationships.
* Research and identify new leads.
* Provide support for the Group reservations team, if needed.
* Using our CRM, SFA Web, to manage leads and track performance.
* Collaborate with Marketing to align messaging and promotional efforts.
* Represent the hotels at local networking events, trade shows, and client meetings.
* Establish and maintain complete and up-to-date lead response information.
* Generate and organise sales reports using multiple data systems; track KPIs such as lead conversion rates, revenue contribution in the managed segments, and client engagement.
Qualifications
* Language: Business-proficient English.
* Detailed and accurate in all tasks, with careful data handling.
* Clear and confident in both written and verbal communication.
* Ability to work under own initiative.
* Positive, entrepreneurial, and open-minded approach to challenges.
* Creative and innovative in improving processes and driving results.
* Trusted by others through consistent authenticity and ethical standards.
* Maintain confidentiality of proprietary materials and information.
* Excellent communication and interpersonal skills.
* Proficient in Microsoft Office, especially Excel, Word, PowerPoint, and Outlook.
* Strong organisational and time management skills.
* Comfortable working in a fast-paced, dynamic environment.
* High School diploma or equivalent required.
* Preferred minimum of 2 years of experience in hotels in Sales and Marketing, Group Reservations, Guest Services, or Front Desk.
* Experience in select-service or lifestyle hotel brands is a plus.
* Previous experience in a multi-property or cluster sales role is advantageous.
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