The Temporary Customer Service Manager will oversee daily operations within the customer service department, ensuring high-quality service delivery and team efficiency. This temporary role is suited for someone with strong organisational skills and a focus on maintaining excellent customer satisfaction within the business services industry. Client Details This role is with a small-sized organisation operating within the business services sector. The company is known for its professional environment and commitment to providing exceptional support to both clients and team members. Description Manage the daily activities of the customer service team to meet performance targets. Oversee and resolve escalated customer queries in a timely manner. Monitor and report on team performance to ensure consistent service quality. Develop and implement customer service policies and procedures. Provide training and support to team members to enhance their skills. Collaborate with other departments to improve customer experience. Ensure compliance with company standards and regulations. Maintain accurate records of customer interactions and feedback. Profile A successful Temporary Customer Service Manager should have: Previous experience in a customer service management role, preferably in business services. Strong problem-solving and decision-making abilities. Proficiency in using customer relationship management (CRM) software. Excellent communication and interpersonal skills. A proven ability to lead and motivate a team effectively. Strong organisational skills with attention to detail. Job Offer An hourly rate of £20.70 to £25.30, depending on experience. Flexible working hours as part of a temporary contract. A professional and supportive work environment. Opportunities to gain valuable experience within the business services industry. If you are ready to take on this exciting opportunity as a Temporary Customer Service Manager, we encourage you to apply today.