This is a rare opportunity to help shape culture, leadership, and people strategy from the inside. You’ll work closely with the CEO and Management Team, with the potential for share options and formal leadership appointment after a successful 6-month probation.
You’ll play a pivotal role in creating exceptional employee experiences — from the moment someone applies, to how they grow and thrive as part of the team.
About Us
We’re an independent, values-led performance marketing agency with a team of around 40 people. Our culture is collaborative, ambitious, and people-first. We work hard to deliver exceptional results — and we support each other while we do it.
We’re now looking for someone to take ownership of our people experience — and we’re specifically looking for someone with hands-on experience within a marketing, creative, or digital agency. You’ll need to understand the pace, complexity, and people dynamics of agency life to thrive in this role.
This is a role for someone who’s not just people-first — but also a brilliant operator and organiser. You’ll bring clarity, calm, and momentum to the way we recruit, support, and grow our team.
The Role
This is a part-time position (20–24 hours/week), ideally spread across 4 days (flexible across 3–5). You’ll lead our recruitment process, particularly for delivery roles (SEO, Paid Media, UX, Client Services), coach managers, and be a consistent, trusted presence for our team.
You’ll also lead everything that shapes the employee experience — from onboarding and engagement to appraisals and culture — building a scalable people function that’s light on process, high on impact, and deeply aligned to our values.
We’re looking for someone who’s confident working with autonomy, and who can lead and drive the people function proactively — spotting what’s needed, taking initiative, and following through.
Key Responsibilities
Recruitment & Talent Acquisition
· Lead end-to-end recruitment for delivery and key support roles
· Partner with hiring managers to define role profiles and scorecards
· Run inclusive, values-aligned hiring processes with a great candidate experience
Team Support & Engagement
· Be a consistent and approachable presence for team members
· Deliver team wellbeing check-ins and informal 1:1s
· Coordinate our internal social calendar and key team culture moments
· Run quarterly eNPS and pulse surveys — and translate insights into action plans
· Support internal communications and team-wide connection
Manager Coaching & Development
· Coach first-time and mid-level managers
· Deliver manager training and development support
· Support probation reviews and ensure PIP processes are fair, clear, and consistent
· Help hiring managers improve interviews and evaluation consistency
· Promote feedback culture across the team
People Operations & Admin
· Oversee onboarding and offboarding experiences — ensuring every joiner and leaver feels supported
· Maintain contracts, policies, and people systems (e.g. PeopleHR)
· Ensure accurate documentation and simple, compliant processes
· Lead fair, values-led HR operations including probations, reviews, and PIPs
Culture, Inclusion & Retention
· Embed our values into behaviours, rituals, recognition, and decision-making
· Promote inclusive practices that help every team member feel they belong
· Build light-touch progression frameworks that provide clarity on growth
People Risk & Leadership Insight
· Flag early signs of disengagement, underperformance, or team risk
· Lead on sensitive conversations and exit processes with fairness and care
· Advise the CEO and Management Team on team wellbeing, development needs, and cultural health
Strategic Leadership Responsibilities
As Head of People & Culture, you’ll lead two key strategic pillars that underpin our agency’s success:
1. Company Culture & Internal Alignment
Foster a unified, purpose-driven culture that aligns all teams with CTM’s vision and values. You’ll own:
· Employee Net Promoter Score (eNPS)
· % of team with active OKRs
· % of team aligned to company vision and values
2. People, Talent & Resourcing
Attract, develop, and retain top talent to support our strategic goals. You’ll lead:
· Time to hire and recruitment efficiency
· Employee retention rate
· % of team with active PDPs
· Employee engagement score (via pulse surveys)
These pillars are central to our culture, performance, and long-term growth. You’ll be trusted to shape and report on them in partnership with the CEO and Management Team.
Performance Indicators (KPIs)
· Hiring quality & culture fit: 85%+ hires rated high-quality at 3-month review
· New hire retention: 90%+ still in role at 6 months
· Engagement: 1:1s/check-ins reach 80–100% of team each quarter
· Manager confidence: 90%+ feel supported in performance & feedback
· Appraisal & PDP consistency: All teams engaged in structured development conversations each cycle
· Turnover: Maintain voluntary attrition <15% annually
What We're Looking For
· 4–5+ years in a People Manager, People Partner, or HR Generalist role
· Essential: Experience in a marketing, creative, or digital agency
· A brilliant operator and organiser with strong attention to detail
· Proven track record leading recruitment and building high-trust team culture
· Skilled in supporting early-career and experienced professionals alike
· Strong coaching and feedback instincts
· Emotionally intelligent, calm, organised, and values-driven
· Comfortable with autonomy and working directly with founders and leaders
· Able to translate insight into action without waiting for instruction
What You’ll Get
· A flexible part-time role with autonomy and visibility
· A chance to shape and lead the people function from the inside
· Working with the CEO and Management Team on culture and performance
· You’ll be a key part of supporting our senior leadership, with the potential for share options and formal leadership appointment following a successful 6-month probation
· This is a role for someone who wants to make a real strategic impact — influencing how our culture, structure, and people evolve as we grow
· A business with a genuine passion for people, purpose, and potential
· A team that cares, collaborates, and wants to grow
· Hybrid working with flexible days and hours
Accessibility & Support
We use multiple technologies to help us find fabulous people — including online interview questions, Teams interviews, and pre-recorded video interviews. Let us know when we invite you if you need any support or adjustments with these. We want everyone to feel comfortable when they apply.
About Us
ClickThrough is a digital performance agency helping ambitious brands grow smarter and faster. We combine strategic thinking with hands-on delivery across SEO, paid media, UX, content, CRO, and AI to unlock sustainable growth.
Our vision: To set new standards for digital performance by harnessing AI-powered innovation, led by elite digital marketing talent.
Our mission: To empower brands with AI-powered digital strategies that optimise efficiency, performance, and business growth.
Our values guide how we work, lead, and grow together:
· Love clients & inspire loyalty
· Speak your truth & seek feedback
· Be productive & make an impact
· Build relationships and be part of something great
We’re also committed to building an inclusive team and encourage applications from all backgrounds and experiences.