Customer Services Manager
(Total Compensation including bonus, commission & benefits: Up to £40,000)
This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
* Managing all aspects of the centre on site.
* Rising to every challenge and solving problems.
* Giving tours to prospective customers.
* Upselling to existing customers.
* Providing outstanding service to customers and patients, turning each into a brand ambassador for you, your team and Humanly.
Benefits
You’ll enjoy a fun, challenging and rewarding career with:
* Great induction training and excellent ongoing learning and development.
* Fantastic promotion prospects.
* Generous, achievable incentives and sociable hours.
* Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have experience delivering against targets when leading a small, close‑knit team. You may have run a flexible workspace centre before, or a store, restaurant or any site dedicated to health and wellbeing with a high degree of customer/patient focus. Alongside your customer service and commercial skills, what matters most is that you have the right mindset: passion, drive, ownership and resilience.
* Passion – looking after our diverse prospects, customers, patients and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
* Drive – your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
* Resilience – a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Your sense of ownership means you will continuously ensure the quality of service and the workspace are as good as they possibly can be.
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