Mission
Manage group price requests for accounts assigned to the M&E, BT and Travel Agent sales network and from centralised MICE channels (meliapro.com and CVent), responding to each request within the time limits defined by M&E to generate group business for company hotels.
Responsibilities
- Ensure appropriate follow‑up for all budgeted leads with both the hotel and the client to convert as many groups as possible.
- Provide hotel information such as technical sheets, brochures, promotional packages, etc. to clients and accompany them on hotel site inspections.
- Receive and attend to all group requests that come from Account Managers and centralized channels, responding to them as required by standards and within the time period defined.
- Implement the price quotation process applying the standards and tools for each group or event request based on the customer profile, their needs and their language. Monitor price quotes based on whether they are sent direct to the customer or through the Account Manager.
- Encourage site inspection for potential groups to increase the chances of conversion. Coordinate site inspections with hotels and clients and follow up with hotels on the results of the visit.
- Give visibility to sustainable attributes in the customer relationship under the instructions of the marketing & branding department.
Qualifications
- Degree in Tourism, Hospitality or similar.
- Fluent in English; additional Spanish and Italian preferred.
- Excellent personal presentation.
- Great ability to communicate and negotiate.
- Knowledge of PMS Opera Cloud and Focus tools.
- Availability to travel.
Benefits
- Hotel discounts.
- Health cash back plan.
- Meals on duty.
- Pension scheme.
- Loyalty rewards and referral bonuses.
- Many more.
- 28 days’ holiday including 8 public holidays.
- Bonus scheme.
- Contributory pension scheme.
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
- Discounted dental and health cover with HSF.
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for team members, friends & families while travelling and staying in our hotels, including F&B discount (subject to individual outlets).
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels worldwide (subject to local right to work rules).
- High street discounts with Perks at Work.
Eligibility
The successful candidate must already have eligibility to work in the UK.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
