Job Purpose
These are VERY exciting times of change for us – We hope you will be interested in joining us on our journey. The company has grown tremendously in a very short time, both in size and in delivery of services. Our paid staff team is now over 60 and this shows no signs of slowing down. We deliver varied and complex services such as refuge, outreach, housing, drop‑ins, retail, online trading, children’s support, training, etc. With approximately 140 active volunteers, capacity is stretched across leadership, operations, and income streams. We are developing a realistic management structure that supports this huge growth, strengthens leadership capacity and reduces operational overload. It ensures clear lines of accountability, protects service quality & compliance, and enables sustainable growth.
The Head of HR will help lead and develop the organisation’s strategy, ensuring that our staff are supported, valued, and empowered to deliver high‑quality services to survivors of domestic abuse. This role is pivotal in fostering a trauma‑informed, inclusive, and resilient workplace culture, aligned with our values of compassion, integrity, and empowerment.
Key Responsibilities
Strategic Leadership
* Develop and implement a people strategy that supports organisational growth, staff wellbeing, and service excellence.
* Advise the senior leadership team on HR matters including workforce planning, organisational development, and change management.
* Lead on equality, diversity, and inclusion initiatives across the organisation.
HR Operations
* Deliver all HR functions including recruitment, onboarding, performance management, supervisions, appraisals, employee relations, and off‑boarding with managers.
* Support managers in official HR meetings, ensuring robust procedures are followed.
* Develop HR policies and procedures ensuring they are legally compliant, trauma‑informed, and aligned with best practice.
* Complement any external HR support services where applicable.
* Implement new employment legislation and amend policies and procedures accordingly.
Staff Wellbeing and Development
* Champion staff wellbeing and mental health, ensuring a supportive and safe working environment.
* Lead on the management and implementation of staff development, training, and any progression pathways.
* Support all managers in handling sensitive staff issues with compassion and professionalism.
Compliance and Risk Management
* Ensure compliance with employment law, safeguarding standards, and data protection regulations.
* Ensure accurate HR records and reporting systems are maintained.
* Contribute to business continuity planning and workforce resilience.
General Responsibilities
* Work as part of the Senior Management Team.
* Work alone and on own initiative with due regard to lone working procedures.
* Ensure good time management using Outlook Calendars with all staff.
* Participate in staff training, ensuring mandatory training is up‑to‑date and refreshed regularly.
* Attend team meetings, external meetings and trustee meetings as requested.
* Be familiar with all policies; ensure policies are signed off as instructed and implemented.
* Work at all times in accordance with the confidentiality policy.
* Comply with data protection legislation; ensure information sharing procedures are adhered to.
* Ensure the highest standard of anti‑discriminatory and equal opportunities practices are adhered to.
* Work in a safe & responsible way, ensuring safety & lone working procedures are followed.
* Work in accordance with staff values and ethos as described in the staff agreement.
* Work in a flexible and responsive manner to meet the changing needs of the service/project.
* Assist with providing cover for absent managers during sickness, holidays, etc.
* Carry out any other duties commensurate with the level of this post.
Person Specification
Essential Criteria
* CIPD Qualification Level 3 or above or equivalent.
* Proven experience in a senior HR role, ideally within the charity, health, or social care sectors.
* Strong understanding of trauma‑informed practice and its application in HR.
* Demonstrated commitment to equality, diversity and inclusion.
* Excellent interpersonal, leadership and communication skills.
* Ability to handle sensitive and complex issues with discretion and empathy.
* Knowledge of employment law and HR best practices.
* Familiarity with HR systems and digital tools.
Desirable Criteria
* Experience working in a domestic abuse, safeguarding or trauma‑related service.
* Coaching or mediation qualifications.
* Experience in organisational development or change management.
Values and Culture
We are a values‑led organisation committed to creating a safe, inclusive and empowering environment for both our staff and the people we support.
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