1. Act as the first point of contact for employee and line manager queries, providing clear, consistent and policy-aligned advice across the employee lifecycle, including benefits and share administration.
2. Deliver a best-in-class People Hub service, working within agreed SLAs and established processes to ensure a positive employee experience.
3. Maintain high standards of data governance, ensuring employee records and position data are accurate, compliant and up to date, and escalating GDPR or data quality issues where required.
4. Produce accurate employee documentation and letters to support lifecycle events.
5. Promote self-service and easy access to information, supporting changes to processes and ways of working as they evolve.
6. Collaborate with stakeholders across the People division ( ER, Payroll, COEs) to ensure smooth end-to-end People processes.
7. Support continuous improvement activities, including process development, policy review input, and HR system testing for BAU changes and releases.
Who we’re looking for:
You will be someone who is customer-focused, organised and keen to build a career within the People function. You enjoy managing a varied workload, working within clear processes, and providing high-quality support to colleagues across the business. You are detail-oriented, proactive, and comfortable collaborating with a wide range of stakeholders, with a strong interest in developing your HR knowledge and capability over time.
Skills/Experience:
Essential
8. Understanding of the employee lifecycle and core HR processes.
9. Experience of working with systems and managing workload through a case or ticket-based approach.
10. Strong attention to detail with the ability to maintain accurate employee data and documentation.
11. Clear and professional communication skills, with the ability to explain policies and processes confidently.
12. A customer-focused mindset and ability to manage multiple queries effectively while working to SLAs.
Desirable
13. Experience working in a shared service or HR operations environment.
14. Exposure to HR systems testing or process improvement activities.
What's in it for you?
We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
15. Competitive parental leave (26 weeks full pay)
16. Private medical insurance (optional taxable benefit)
17. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.