Overview
Better places, thriving communities.
Job Objectives And Responsibilities
Building Effective Teams
Being the Front-line Management's key point of contact and ensuring the security operations team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training and development.
Drive for Results
To ensure that Mitie reacts efficiently and effectively in line with SLA and KPI's.
Leadership Behaviours
To line manage an operational team including Service Support Managers, Site Managers, Day Supervisors and subcontractors in delivery of the above. To drive a culture of high quality customer excellence including:
* Leading by example
* Smart and professional in appearance and manner
* Client focused – seeking to resolve client problems through Mitie solutions
* Thinking tactically and strategically about customer service delivery, not solely task focused
* Driving a ‘fix it first time' culture
* Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team for these
Influencing and building effective relationships
Foster and develop effective relationships with clients, local stakeholders, employees and other Mitie colleagues. Co-ordinate direct and sub-contract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve.
Decision Making
To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review. To successfully deliver and profitably manage additional and existing planned and reactive work streams. With accountability for ensuring that billing requests are submitted in a timely manner. To assist with the development of the Mitie- client offering.
Main duties
Leading and maintain customer/stakeholder relationships
Develop annual account plans
Delivering of Core and Ad hoc hours
Recruitment and training of core and support staff
Attend regular meetings with clients as required
Annual price reviews in line with company policy – ensure that contracts are held centrally and
Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency
Deliver P&L according to targets set annually
Ensure client invoicing and payroll is correct and processed in a timely manner
Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the strategy, ensuring it is aligned with the wider security business strategy
Assist with presentation of tenders and preparation of tender strategies and presentations
Ensure that no portfolio losses due to service issues
Monitor and review expenditure on all contracts
Ensure all team members go through the Mitie Induction
In conjunction with HR ensure employee issues are dealt with according to company policy
To ensure your team are completing client visits as audits as per contract specification
To ensure all aspects of service is provided to standards required by contract
Support managers with HR issues in accordance with Mitie policy and procedures
Attend internal and external meetings as required
Accountable for performance of your contract. Driving cost savings and increasing growth
Ensure the full employee lifecycle of recruitment, induction, appraisal, development, succession planning is carried out regularly and in accordance with Mitie policies and procedures
Create a professional working culture between employees, contractors and clients, sharing best practice
Coach and develop your team in all aspects of their role
Be a Mitie Ambassador at client review meetings as necessary
Supporting the sales and retention process
Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too
Comply with all Mitie policies and procedures
Comply with all Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner
To undertake additional duties in line with capabilities as required
Support the business as required by the Regional and Operational Directors
Any other reasonable management request
Person Specification
* Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
* Able to represent Mitie effectively at both internal and external meetings
* Leads by example in all role activities
* Good Commercial Acumen
* Good leadership and management skills
* Good communication skills
* Excellent customer focus
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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