🚀 IT Service Desk Manager – Build Something That Matters
đź“Ť Leicester-based (with national travel) | đź’° Up to ÂŁ60,000 DOE | đź•’ Full-time | Permanent
Are you an experienced IT Service Desk Manager ready to take full ownership of building and leading a brand-new internal service desk function?
We are partnering with a well reputed and growing Group who are now looking to for a skilled IT professional to lead the development of their first in-house IT support function.
This is your chance to shape something from scratch. To grow a high-performing team. To implement structure, strategy, and service excellence, all while playing a key leadership role in a fast-paced, people-first environment.
đź“Ť Leicester-based with regular national travel.
🧠The Role – What You’ll Be Doing
You’ll:
* Lead and grow a new internal IT Service Desk from the ground up.
* Build out ITIL-aligned processes (incident, problem, change, etc).
* Recruit, mentor and manage a team of IT support professionals
* Own service delivery, drive performance, and lead stakeholder engagement.
* Act as a senior escalation point.
* Use data to identify service improvements and raise the standard of internal IT.
âś… What You Must Bring
This role is for someone ready to hit the ground running.
* Proven background as a Service Desk Manager or IT support leader.
* Experience building or leading an IT support function.
* Proficent using ITSM tools such as ServiceNow, Freshservice, or similar.
* Solid understanding of ITIL service frameworks.
* Confidence in stakeholder management and performance reporting.
* Strong people leadership skills — you're someone who brings the best out of others.
đź’Ľ Bonus Points For:
* ITIL certification (Foundation or above)
* Familiarity with Microsoft 365 / Azure
* Knowledge of service automation or hybrid infrastructure support
* Exposure to compliance frameworks (e.g. GDPR, ISO 27001)
🧡 Why This Role?
* Join a forward-thinking, high-growth business with a genuinely supportive culture.
* Enjoy a flexible and rewarding working environment.
* Lead something meaningful — from strategy to execution.
* Be part of a wider mission that values autonomy, impact, and innovation.
📩 Apply Now – Only If You're Ready to Lead
We're looking for Leicester-based (or commutable) candidates with the right experience, leadership qualities, and drive. If that’s you — let’s talk.
Only candidates with the right to work in the UK can be considered.