A leading retail company seeks a Customer Service Team Leader to manage the in-house customer service team and optimize outsourced operations. You will drive performance through effective coaching and implement KPIs to enhance service delivery and customer satisfaction levels. Candidates should have over 5 years of ecommerce customer service experience, excellent leadership skills, and proficiency in CRM software like Zendesk and Gorgias. This position is based in Greater London, UK, with a focus on delivering exceptional customer care.
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