Customer Service Manager - Global Fintech
We are supporting a growing international FinTech organisation that provides payment, trade finance, and working capital solutions to businesses across global markets.
An opportunity has arisen for an experienced Customer Service Manager to lead a team of three across Customer Service, Customer Success, and Client Support functions. Reporting into senior leadership, the role is responsible for ensuring high levels of customer service, operational efficiency, and continuous improvement across the client lifecycle.
The successful candidate will oversee day-to-day service delivery, customer escalations, post-implementation support, and client onboarding activities, while working closely with Operations, Technology, Product, and Compliance teams to ensure a consistent customer experience.
A key aspect of the role is ownership of the Salesforce platform, including case management, reporting, workflow optimisation, and user adoption. Using data and customer insights, you will identify opportunities to improve service quality, operational performance, and customer satisfaction.
Applicants should have previous experience in Customer Service, Customer Success, Account Management, or a similar client-facing leadership role, along with proven people management experience. Strong Salesforce knowledge is essential, and experience within Financial Services, FinTech, Payments, or a regulated environment would be advantageous.
This role would suit someone who enjoys combining team leadership, customer relationship management, and process improvement within a growing and collaborative business environment.
This is an excellent opportunity to join an innovative, growing organisation where you can influence strategy, lead transformation, and make a significant impact on the customer experience.
Interested? Get in touch for a confidential discussion.
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