Quality Manager
South Wales
Permanent salary + package
About the Role
This role offers the opportunity to be part of a business that delivers essential services across the water, environmental, and energy sectors, supporting millions of customers across the UK.
In this position, you will contribute to delivering high-quality services by supporting continuous improvement, enhancing stakeholder engagement, and ensuring compliance with industry standards and regulatory requirements. You will play an important role in driving innovation across projects, helping to deliver value while building strong, long-term relationships with clients and partners.
You will also be part of a team that is committed to sustainability and responsible operations. From reducing environmental impact and supporting low carbon initiatives to promoting safe and efficient ways of working, you will help contribute to meaningful change across our projects and supply chain.
What skills & experience do we require?
* Minimum of 5 years experience in Quality Management
* Experience developing and managing Quality Management Systems
* Strong understanding of ISO standards (ISO9001:2015 preferred)
* Internal Auditor qualification (preferred)
* Excellent communication and stakeholder engagement skills
* Strong analytical and problem-solving ability
Key Responsibilities
* Review and benchmark the existing Quality Management System against industry standards
* Develop and implement an effective Quality Management System across the business
* Ensure compliance with ISO 9001 and sustainability regulations
* Lead internal and support external quality audits, including preparation and closeout
* Work with procurement teams to communicate quality standards across the supply chain
* Manage non-conformities (NCRs), including root cause analysis and corrective actions
* Maintain document control systems and procedures
* Monitor quality performance and produce reports to identify improvement areas
* Review policies and recommend improvements and implementation plans
* Provide training, tools, and guidance to teams to achieve quality standards
* Drive continuous improvement initiatives across the business
* Collaborate with stakeholders to ensure consistent quality delivery
* Ensure the business maintains a strong competitive position through quality excellence
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