Information Technology Service Desk Manager
Direct message the job poster from The Curve Group
Executive Search, Talent Acquisition & Recruitment Outsourcing
IT Governance Officer / IT Service Desk Manager
Our Client is a globally recognised, successful bank providing world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 locations. Due to business needs, we are seeking an experienced IT Governance Officer.
This is a hybrid role with 3 days in the office and 2 days remote.
Key Responsibilities:
1. IT Service Desk Oversight: Manage the IT Service Desk to ensure efficient support for all IT-related issues. Implement best practices and continuous improvement initiatives. Provide performance MI data on tickets.
2. Compliance and Governance: Oversee compliance with Cyber Essentials Plus, ISO27001, and other standards. Conduct monthly testing, monitor audit actions, and ensure documentation and policies are current. Manage vendor compliance and performance.
3. Disaster Recovery and Business Continuity: Coordinate and execute regular DR and BCP tests. Ensure IT infrastructure resilience and recovery capabilities.
Key Skills/Experience:
* Proven experience in IT governance, risk management, and compliance.
* Experience working with auditors or in a 2nd line of defense role, assisting with audits.
* Vendor management experience, ensuring SLA compliance.
* Strong background in DR and BCP testing.
* Experience with Cloud computing technologies.
* Service Desk management experience.
* Understanding of ISO27001 and relevant standards.
* Analytical and problem-solving skills.
* Ability to manage multiple tasks and projects.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Banking and Financial Services
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