About the Company
Our client, a small, well-established and growing specialistmarketingbusiness serving a niche industry sector, is investing in the next phase of a proven customer enquiry and appointment-setting service. Due to increased demand, we are recruiting a Customer Services Manager to take ownership of this function.
This is a specialist, multi-client role, acting as the first point of contact for new customer enquiries generated bymarketingcampaigns on behalf of multiple clients across the UK.
Description
You will manage early-stage customer enquiries, combining excellent customer service with a soft, consultative sales approach to qualify prospects and secure initial consultation (Discovery Session) appointments.
This role offers genuine scope to grow as the service scales.
Key Responsibilities:
1. Respond promptly to new enquiries (ideally within one hour, always within 24 hours)
2. Nurture prospects across phone, email, and SMS using a defined process
3. Deliver a professional, personable, and persuasive customer experience
4. Qualify...