Location
London OR Newbury + Hybrid
Salary
Excellent basic salary plus bonus and Vodafone benefits
Working Hours
Full time 37.5 hours per week - Monday to Friday
Duration
12 Months Fixed Term Contract
Hybrid Working Overview
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. You are expected to come into the office 2-3 days per week, for at least 8 days per month, and collaborate with your line manager to understand expectations.
What You’ll Do
This role is responsible for ensuring the quality and reliability of our products. As a customer advocate, this individual is responsible for reporting on, identifying, triaging, and facilitating the resolution of bugs in collaboration with engineering teams. The ideal candidate is passionate about improving user experience, diligent in reporting issues, and effective in communicating updates to both technical and leadership teams.
* Delivery of Marketing Campaigns – Accountable for delivering complex Unica campaigns and journeys, following established standards and patterns.
* Technical Standards – Drives technical decisions and agreed ways of working within Unica, coaching and mentoring other developers to achieve better outcomes and consistency.
* Audience Selection & Campaign Logic – Builds and maintains audience selection, segmentation, and offer eligibility logic across assigned campaigns and journeys.
* Cross-Channel Consistency – Supports cross-channel consistency in Unica campaign logic and configuration, helping ensure a seamless, compliant customer experience across outbound touchpoints.
* Platform Performance & Resilience – Monitors and helps optimise Unica platform performance, scalability, and reliability, identifying issues early and supporting defect reduction and operational stability.
* Stakeholder & Cross-Chapter Collaboration – Works closely with product, marketing and technology stakeholders to resolve dependencies, align delivery, and influence others to drive better outcomes for customers.
* Continuous Improvement & Ways of Working – Supports technical quality assurance and UAT activities, helping ensure campaigns are delivered with high success rates and minimal rework.
* Platform Evolution & Change Delivery – Contributes to continuous improvement initiatives, supporting enhancements to tooling, ways of working, and Unica platform evolution aligned to transformation goals.
Who You Are
* Strong experience in campaign development and technical configuration within large-scale environments.
* Proven expertise in platforms such as Pega, Unica and/or related campaign management tools.
* Familiarity with agile methodologies and backlog management.
* Understanding of compliance, governance, and data integrity standards.
* Excellent problem-solving and troubleshooting skills.
* Good senior stakeholder engagement and communication capability.
What We Offer
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise benefits for you and your family, including discounts, vouchers, a pension plan and more. We provide learning tools and top-notch parental leave policies.
Accessibility & Background Checks
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website.
Equal Opportunity Employer
We are passionate about Inclusion for All and create a workplace where everyone can thrive. We encourage candidates of all backgrounds to apply.
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