Customer Services Manager - £45k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent. Responsibilities: Lead, manage and develop the Customer Services and Fleet teams (currently 6 people) Agree and monitor performance targets, team & individual, to provide a high level of customer service. Ensure team is balanced to reflect and support UK sales requirements. Arrange staff training. Consistently aim to improve and develop (or suggest introduction of) key Customer Services systems to improve efficiency, manage performance and offer better service. Liaise closely with external Sales Teams / Managers in order to provide best possible customer support. Agree service levels. Determine how team structure should support sales teams. Liaise closely with other internal departments including Operations; to improve processes, aid stock management & co-ordinate backorders. Marketing; for product launches / updates and campaign briefing. Engineering; for technical queries and training. Finance; to resolve invoice queries and manage customers. Assist the Quality Manager in resolving customer complaints and rolling out any remedial action. Act as a Customer Services Executive, as required, in busy periods. Manage and support the delivery of larger fleet contracts by being the main Head Office point of contact post-sale. Communicate and co-ordinate with the customer, third parties Req...