* Fast growing digital specialist having their best year.
* Service desk management, client support.
* Project work and excellent career development.
*1 day per week minimum in the Manchester office.
Service Desk Manager needed to join one of the North-Wests best eCommerce digital marketing businesses at their central Manchester office. If you have experience within a software house, eCommerce business or digital agency working with developers triaging support issues - this is a great role for you!
What skills youll be needing
* Minimum 3 years experience in a project management, technical support or service delivery role within the tech industry.
* Commercial awareness with the ability to monitor and report on support performance and budgets.
* Experience working with agile methodologies such as Scrum and Kanban and tracking deliverables through the SDLC.
* Passion for delivering excellent customer service and technical solutions.
* Ability to manage multiple support streams and client relationships simultaneously.
* Strong organisational and time-management skills.
* Willingness to learn and support with technical documentation and process optimisation.
* Adobe Commerce knowledge is highly advantageous, but not essential.
What youll be doing
You will be ...