Are you passionate about providing outstanding customer service
Do you enjoy working in a customer facing role
The Fitness Instructor is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel’s leisure club so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.
What will I do?
1. Understand the operation of spa and health club to offer advice and guidance to all members, potential members and guests
2. Welcome and greets all those arriving at the spa and leisure facilities, responds to queries, offers advice and collects fees where appropriate
3. Take correct booking details for members and guests using the facilities
4. Answers the phone, makes leisure and spa bookings, supports with membership sales, membership enquiries, spa sales and spa enquiries
5. Responsible for handling cash and cashing up at the end of a shift
6. Carry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facility
7. Daily water management of the swimming pool and spa pools through regular testing
8. Carry out gym inductions for all new members and regular gym re-assessments as part of the leisure club retention strategy
9. Deliver classes
10. Liaise with the maintenance teams to ensure the highest and professional of standards for all facilities and services
11. Ensure high standards of hygiene, cleanliness and tidiness in the leisure and spa facilities
12. Adhere to health and safety, procedures and report anything which causes concern to the appropriate authority
13. Complete any other ad-hoc tasks as required
14. Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food & beverage, enquiries, memberships, maintenance and housekeeping, spa & leisure)
Is this the role for me?
15. Previous Leisure / health club or Spa experience preferable
16. One or more qualifications in either Pool Plant/Pool Lifeguard/Spa or Leisure Club
17. Personal Trainer/Fitness Instructor qualification
18. Passion for delivering exceptional guest services
19. Courteous and pleasant attitude towards guests and other team members
20. Patience and good listening skills
21. Conflict resolution experience
22. Good telephone manner and IT Skills
23. Ability to work under pressure and able to multitask
24. Good attention to detail
25. Ability to take initiative and a practical approach to problem solving
26. Due to the nature of the role & industry, flexibility is required to working hours as weekend and evening work will be required
27. Good time management and organisational skills
28. Ability to work as part of a team
Why The QHotels Collection?
29. Family and Friends discounts in hotels across The QHotels Collection
30. Free onsite parking
31. Various Employee celebratory days throughout the year
32. Support with training & professional qualifications, including course fees!
33. Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio
34. Internal talent exchange network
35. Access to an Employee Assistance Programme, 24/7, 365 days a year