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Job Purpose
We are seeking a proactive and people-focused Hygiene & Catering Manager to lead and manage the day-to-day operations of our Hygiene & Catering Division. Based in our Inverness office, this role will be responsible for driving team performance, maintaining service excellence, and supporting the Divisional Manager in achieving strategic goals. Candidates with a background in hospitality will bring valuable experience to this fast-paced, customer-focused environment.
Job Purpose
We are seeking a proactive and people-focused Hygiene & Catering Manager to lead and manage the day-to-day operations of our Hygiene & Catering Division. Based in our Inverness office, this role will be responsible for driving team performance, maintaining service excellence, and supporting the Divisional Manager in achieving strategic goals. Candidates with a background in hospitality will bring valuable experience to this fast-paced, customer-focused environment.
Key Responsibilities
Operational Leadership
* Lead the daily operations of the division, ensuring efficient coordination of sales orders, returns, warranties, customer enquiries, and manifests.
* Oversee workflows, allocate tasks, and ensure timely and accurate order fulfilment.
* Champion service excellence, identifying and implementing process improvements.
People Management & Development
* Manage, support and develop a team, setting clear expectations and conducting regular performance reviews.
* Facilitate individual and team growth through coaching, development plans, and feedback.
* Monitor attendance, wellbeing, and conduct, addressing issues proactively in line with policy.
* Build a positive team culture based on respect, inclusion, and collaboration.
Customer & Supplier Relationship Management
* Handle escalated customer issues and enquiries with professionalism and urgency.
* Ensure effective communication with key suppliers to manage stock, orders, and delivery expectations.
* Maintain accurate pricing and stock information, including sourcing of non-stock items when required.
Support to Divisional Manager
* Deputise in meetings and decision-making when required, providing accurate reporting and updates.
* Contribute to divisional planning, team communications, and cross-department collaboration.
* Support the delivery of team KPIs, service standards, and sales targets.
Skills & Experience Required
* Previous experience in a management or supervisory role, ideally within a commercial, operational, or hospitality environment.
* Strong leadership qualities with proven ability to motivate and manage people.
* Excellent organisational and time management skills, with high attention to detail.
* Strong interpersonal and communication skills, with a customer-first mindset.
* Confident user of Microsoft Office, especially Excel; ability to work with data and reports.
* Calm, adaptable, and solution-focused in a fast-paced setting.
* Hospitality experience is beneficial but not essential.
Key Success Measures
* Achievement of service and fulfilment KPI
* High levels of team engagement and performance
* Customer satisfaction and complaint resolution
* Team development, retention, and succession planning
* Contribution to divisional goals and improvements
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Retail
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Aviemore, Scotland, United Kingdom 2 days ago
Alness, Scotland, United Kingdom 2 months ago
Inverness, Scotland, United Kingdom 3 hours ago
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