Customer Quality Manager required in Cardiff.
1. SALARY: Negotiable starting salary plus performance-related bonuses (discussed further upon application).
2. HOURS: 8:00am-6:00pm Monday to Friday, with 1 in 3 Saturdays 8:30am-1:00pm.
3. BENEFITS: Enhanced holiday, manufacturer training, health care provisions, well-being support, events perks, and staff discounts.
Our client, a franchise-approved car dealership based in Cardiff, is currently looking to recruit a Customer Quality Manager to join their busy Service Department.
Reporting to the Aftersales Manager and working alongside a team of Vehicle Service Advisors, as a Customer Quality Manager, you will be the initial warm welcome to all service customers visiting our client's dealership, ensuring that their arrival to their departure is a seamless experience.
Your key responsibilities will include:
4. Provide a warm, professional welcome to every service customer, setting the tone for an exceptional experience.
5. Prepare for daily service appointments, managing vehicle flow and on-site parking efficiently.
6. Capture vehicle condition photographs where required.
7. Liaise with Valeting and Workshop Control teams to ensure vehicles are presented to the highest standard.
8. Communicate clearly and effectively with customers and colleagues to ensure total satisfaction.
9. Adhere to all dealership policies, processes, and compliance standards.
10. Manage the handover and return of courtesy vehicles promptly and courteously.
11. Oversee the manufacturer's Aftersales Customer Satisfaction reporting system, ensuring data accuracy and timeliness.
12. Monitor and maintain dealership scores on the Aftersales Customer Satisfaction Portal, exceeding manufacturer benchmarks.
Previous experience in a heavily service-oriented role would be essential, ideally in an automotive or hospitality environment. Strong communication and interpersonal skills, with the ability to build rapport quickly and professionally, are required alongside excellent organisational and multitasking abilities, with keen attention to detail. You will be confident using digital systems and customer satisfaction reporting tools, have a proactive approach with a genuine passion for delivering outstanding customer care, and have the ability to remain calm and solution-focused in a busy, fast-paced environment. A full UK driving licence is essential.
What's in it for you? For your hard work as a Customer Quality Manager, our client is offering...
13. Negotiable starting salary plus performance-related bonuses (discussed further upon application).
14. 22 days annual holiday allowance plus the 8 bank holidays, rising to 25 days with service.
15. Workplace pension scheme.
16. Subsidised car option after 6 months of service.
17. Annual manufacturer training provided.
18. Various additional company benefits discussed upon application, including a friends and family car purchase scheme, well-being support, health-care provisions, events perks, and staff discounts.
19. Fantastic long-term prospects with a larger multi-site dealer group operating since 1986
20. Working hours from 8:00am-6:00pm Monday to Friday, with 1 in 3 Saturdays, 8:30am-1:00pm.
If you are interested in hearing more about this Customer Quality Manager job in the Cardiff area, please contact Harry Woodock at Perfect Placement Today.
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