Site Operations Manager (SPM) Contract – 12 months
Reading - Hybrid working
MBNL deliver the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three.
The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
The Site Operations Manager will lead and proactively manage all Spares & Site Operations.
Own, and continuously improve the methodologies, processes, systems, controls, capabilities and relationships required for management of site spares and site operational maintenance.
Be accountable for the leadership and proactive management of all aspects of spares, sites and safety assurance on behalf of the Senior Site Operations Manager.
Proactively manage the delivery of operational spare part management services by the supplier ecosystem against contractual obligations and industry benchmarks.
Be accountable for the assurance, approval and maintenance of detailed plans for the management of operational spare parts based on service requirements, current state inventory, utilisation, asset lifecycle stage, failure statistics, lead times and incremental service demand.
Be responsible, in conjunction with the MBNL Health and Safety Team, for the proactive management of the operations supplier ecosystem against MBNL Health and Safety standards, policies and guidelines.
Be responsible, in conjunction with the MBNL Health and Safety, for the proactive management of out of bounds sites and establishing safe systems of work that enable operational service to be maintained until the site is returned to in bounds status.
Work with the MBNL Commercial Management Team, for the proactive management of approved repair agents’ suppliers to agreed business outcomes and performance targets.
Strong experience of establishing, developing and leading a spares and sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks.
Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers.
Strong experience of building deep, effective relationships and an appreciation of organisational politics. Experience of managing the natural tensions between customer, commercial and technical requirements.
Experience of bringing industry best practice into an organisation and using this to drive continuous improvement and knowledge of how to lead and manage high performance teams.
Experience of managing remotely located, cross-functional teams.
Strong safety/quality/compliance knowledge of mobile or fixed network technologies.
MBNL – building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.