Job Description
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
This is a multi-franchise dealership with Hyundai newly on offer in Ormskirk, representing a fantastic opportunity to sell their high-spec vehicles.
We recognise that our clients have researched the cars online, and our Client Experience Specialists are there to support and enhance the decision-making process, moving away from the traditional sales executive persona while still creating the opportunities that develop your earning capabilities.
Client Experience Specialist basic pay is £22,000 a year alongside a commissions structure with a realistic OTE of £40,000 (uncapped). This is a five-day per week role, Monday to Saturday, with two days off per week on a rota basis.
As someone experienced in this field, you know what to expect in your day: delivering a great customer experience, building lasting relationships with customers, giving 100 % effort and earning yourself a truly great salary in the process.
Responsibilities
* Following the company sales process 100 % of the time, from enquiry through to delivery and beyond
* Achieving monthly and quarterly targets
* Keeping company paperwork 100 % up to date and accurate
* Maintaining excellent customer and colleague relations
* Managing and developing customer follow-up and prospecting systems
* Complying fully with FCA approval and procedures
* Keeping up to date with franchise partner training
* Demonstrating the Chorley Group family ethos of ‘Big Enough to Cope, Small Enough to Care’
The Person We Need Is
* An excellent communicator and complete professional in their approach to customer service
* Smart, maintain high standards of presentation and pride themselves on their manners
* Pedantic about detail
* Holder of a full UK driving licence and able to use a computer and/or iPad
* Team-oriented and supportive of colleagues
Benefits
* Basic salary
* Competitive commission structure
* Holidays that enhance with length of service
* Cost-effective car lease scheme
* Discount scheme and staff incentives
* Bike to work scheme
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* Sick pay
* Store discount
Job Type
Full‑time
Experience
Sales: 1 year (required)
Work Location
In person
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