Floor and Customer Service Manager
Full-Time | Ashton Under Hill, near Evesham | Beautiful Cotswold Location
Bredon Hill Country is a premium country clothing store and café nestled in the heart of the Cotswolds. We pride ourselves on delivering an exceptional shopping experience, offering the very best countryside brands for those who love rural life — from riding, shooting and farming to racing.
We're now looking for a Floor and Customer Service Manager to join our friendly and passionate team.
The Role
As Floor and Customer Service Manager, you'll take a leading role on the shop floor, working closely with the and reporting to the Shop Manager to drive outstanding customer service and commercial performance across both our store and online business.
Key responsibilities include:
* Leading by example to deliver consistently high levels of customer service
* Supporting and motivating the team to achieve store KPIs
* Ensuring the shop floor is well-stocked, clean, and visually appealing at all times
* Maintaining tidy, efficient stockrooms
* Assisting with Visual Merchandising updates and floor moves
* Working collaboratively with the team to maintain a high standard across all areas of the business
What We're Looking For
We're looking for someone who:
* Has experience in a similar role, or is ready to take the next step in their retail career
* Is confident leading a team and inspiring great customer service
* Is hands-on, highly organised and detail-focused
* Has a genuine interest in the countryside and a passion for the premium rural brands we stock
* Is committed to building a long-term retail career
A driving licence is essential due to our beautiful rural location.
Perks & Benefits
* One weekend on, one weekend off
* Pension Scheme
* Staff discount on our stunning range of products
* Discounted food in our on-site café during shifts
* Free hot drinks on shift
* Free on-site parking
About Us
At Bredon Hill Country, we don't just sell clothes — we represent a way of life. Our store is a destination for those who live and breathe the countryside. We stock top-tier brands for all rural pursuits, from beating and shooting to racing and farming, alongside an extensive range of leisure wear. We also have a cosy on-site café, making us a truly unique shopping experience in the Cotswolds.
Ready to step into a fulfilling retail career with us?
Apply now and tell us why you're the perfect fit for Bredon Hill Country.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person