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Customer Service Manager (Fluent French, English & Spanish) Lead Multilingual Teams, Harness SAP & Excel Data, and Drive Global Customer Excellence
Kent (UK HQ) | Essential International Travel | Competitive Salary + Benefits
International Travel
Annual Bonus
Career Development
25 days holiday plus bank holidays
Contributory pension scheme (company match up to 7%)
Life Assurance 4x basic salary
Lifeworks EAP ad Perks
Free Parking
Are you a people-focused Customer Service Manager fluent in French, English, and Spanish who thrives on building strong relationships and working collaboratively with teams? This international role offers a unique chance to lead customer service teams across the UK, France, and Spain, combining your multilingual skills with data-driven insights from SAP and Excel to deliver outstanding customer experiences.
The Opportunity
Reporting to the Group Customer Services Manager, youll be at the heart of a truly international, team-oriented business that values collaboration and open communication. You wont just direct from afaryoull work alongside your teams, mentoring and coaching them to grow, building trust, and creating a culture of cohesion across borders. International travel (34 days in France or Spain every 45 weeks) is essential to nurture these relationships in person.
Key Responsibilities
You'll fluent French, English & Spanish is essential.
* Lead and inspire multilingual teams across the UK, France, and Spain through hands-on, collaborative management.
* Use SAP and Excel extensively to manage data, analyse KPIs, and provide actionable insights that empower your teams.
* Standardise and streamline customer service processes, leveraging automation to improve efficiency.
* Deliver projects that enhance customer experience while engaging your teams as active participants in change.
* Set clear goals and KPIs, coaching team leaders and supporting personal development.
* Represent customer service in regional sales and operational forums, fostering cross-functional collaboration.
* Build lasting relationships with global sales, operations, production managers, and clients to ensure seamless communication and teamwork.
About You
* Proven experience as a Customer Service Manager or similar leadership role.
* Fluent in French, English, and Spanishessential for managing international teams.And if Portuguese was in your linguist paraemeters, even better. You'll also have one UK based Portuguese team member who looks after that region.
* Skilled in SAP, Excel, and data-driven decision making.
* Strong background in distribution, supply chain, or manufacturing.
* A genuine relationship-builder who leads by example, embraces collaboration, and nurtures team spirit.
* Experience driving process improvements and managing cross-border teams.
* Willingness to travel internationally regularly to maintain strong team connections.
Why Join?
Join a company that prides itself on being collaborative and team-oriented. Supported by a dedicated Group "Customer Services Manager", youll spend your first six months building trust, understanding the business, and setting the stage for meaningful, lasting impactboth through your leadership and your data insights.
Please supply a cover letter in either French or Spanish, outlining your interest in the role.
3 stage interview which will include a 10 minute presentation in Spanish or French.
#multilingual
#customerservice
TITL1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Internet
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