Job description
Clerical Officer - Belfast
Pay Rate: £ per hour
Hours: 38 hours per week (Monday - Friday, 8:30am - 5:00pm)
Overview
Staffline is recruiting on behalf of the Northern Ireland Housing Executive for a Clerical Officer to support the Belfast Housing Solutions team.
Key Duties
1. Answer incoming calls and manage inboxes
2. Triage and allocate work
3. Draft responses to customer queries and complaints
4. Maintain records and databases
5. Make outbound calls to gather information
6. Provide general admin support
Essential Criteria
7. Strong communication skills
8. Ability to work on own initiative
9. Good attention to detail
10. Basic IT skills
11. Customer-focused approach