Catering Manager Location: Stanmore, HA7 4LP Hours of work: 37.5 Contract Type: Permanent The Catering Manager will support the Key Account Manager by providing strategic direction for all food services across the site, including retail outlets, back-of-house operations, and patient feeding. Job Description The retail section operates Monday to Friday, 8am-4pm, with an average daily footfall of 100-140 customers. The site covers approximately 200 beds and includes a small coffee shop located at Bolsover Street. Weekly or monthly visits between the main site and Bolsover Street are required, but a driver's license is not necessary. You will oversee the day-to-day operations of retail outlets, patient feeding, back-of-house, and private patient services, ensuring a high-quality catering experience for patients, staff, and visitors. Maintaining a clean, safe, and efficient environment aligned with specifications is essential. Key Responsibilities Manage staffing and competence levels across the food service team. Maintain accurate records including costings, sickness, quality monitoring, training, and staff performance. Conduct regular meetings and discussions with management staff on performance and welfare. Supervise, train, motivate, and discipline staff, ensuring safety and welfare. Organise and allocate staff to deliver catering services according to work schedules and quality standards. Plan and coordinate food ordering based on historical data and menu cycles. Control and monitor inventory of food, uniforms, equipment, and materials needed by the team. Professional and Personal Competencies/Qualifications Proven experience managing catering or hospitality operations, ideally in healthcare. Strong client-facing skills with the ability to build relationships, especially with clinical teams and dietitians. Knowledge of food safety, service quality, and operational efficiency. Comfortable leading systems change and operational improvements. Full budget and financial reporting responsibility. Strong leadership to manage large, diverse teams across patient feeding and retail. Relevant certifications preferred; training provided if needed. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISSGreatPeople ISSTalent PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Please click on the following link for more information on this role: Job Description If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace To find out more about what we do click here - https://www.uk.issworld.com/