Business Support Officer – Belfast Zoo
Location: Belfast Zoo, Antrim Road
Hours: 37 per week (includes 12 agreed weekend days)
Rate: 20.66 PAY
Role Overview
The Business Support Officer will support the Commercial Support Officer in delivering smooth, efficient business operations at Belfast Zoo. You'll provide admin, HR, finance and procurement support, supervise staff, and help maintain excellent customer service and front-of-house standards.
Key Responsibilities
* Provide HR, finance and general admin support to managers and staff.
* Supervise and coordinate daily work of allocated team members.
* Oversee front-of-house, customer service and retail operations.
* Manage purchasing, invoices, stock control and procurement processes.
* Handle performance data, reports, FOI requests and record-keeping.
* Support business planning, risk registers and quality initiatives.
* Deal with customer queries and complaints professionally.
* Work with other council departments on shared projects.
Essential Experience
You must have either:
* A relevant third-level qualification + 1 year's experience in key business support areas,
OR
* 2 years' experience in:
o HR/finance/admin support & advising managers
o Procurement, purchase orders & stock control
o Customer service and supervising staff
Key Skills
* Strong written and verbal communication
* Excellent planning & decision-making
* Customer care focus
* Leadership & team working
* IT proficiency
* Ability to improve systems and processes