Business Support Officer – Belfast Zoo Location: Belfast Zoo, Antrim Road Hours: 37 per week (includes 12 agreed weekend days) Rate: £20.66 PAY Role Overview The Business Support Officer will support the Commercial Support Officer in delivering smooth, efficient business operations at Belfast Zoo. You’ll provide admin, HR, finance and procurement support, supervise staff, and help maintain excellent customer service and front-of-house standards. Key Responsibilities Provide HR, finance and general admin support to managers and staff. Supervise and coordinate daily work of allocated team members. Oversee front-of-house, customer service and retail operations. Manage purchasing, invoices, stock control and procurement processes. Handle performance data, reports, FOI requests and record-keeping. Support business planning, risk registers and quality initiatives. Deal with customer queries and complaints professionally. Work with other council departments on shared projects. ✔️ Essential Experience You must have either: A relevant third-level qualification 1 year’s experience in key business support areas, OR 2 years’ experience in: HR/finance/admin support & advising managers Procurement, purchase orders & stock control Customer service and supervising staff Key Skills Strong written and verbal communication Excellent planning & decision-making Customer care focus Leadership & team working IT proficiency Ability to improve systems and processes