Job Description
At Dellner Polymer Solutions, we pride ourselves on being the “Customers’ First Choice”. We are looking for a UK Customer Service Manager to take the lead in managing our end-to-end customer order process – ensuring every quote, enquiry, order and customer is handled with accuracy, efficiency and care. But that’s just one part of our story….
… We are a fast-paced OEM manufacturer, processing thousands of transactions and managing a vast portfolio of product lines every year. Our UK operations is made up of two previously independent companies and we are expanding beyond the UK and European markets. We are implementing a new ERP system (D365) and are focused on significantly improving our OTIF performance and relationships with customers.
We require a CSM who can confidently handle this!You’ll play a pivotal role in our transformation, providing leadership, stabilisation and setting us up for growth.
Day-to-day, you’ll lead with precision and pace, maintaining clear, consistent, and positive customer communications—remaining calm and solutions-focused during change and unexpected challenges. You’ll own order book management and accuracy, quote and enquiry pipeline, the customer experience on site, customer communication and escalation and support the Sales team with order book review meetings, providing accurate data, insights and solutions. You’ll be hands-on in accurately managing high volumes of data using Excel and Sage (existing ERP)/D365 and producing timely and accurate reports.
You’ll contribute strategically, driving improvements to systems and processes, leading, coaching and developing our Customer Service team to deliver the same high performance and accuracy as yourself. You’ll shape the future of the customer service function driving improvement initiatives in your team and cross-functionally. You’ll be a key contributor to the successful rollout and use of D365.
If you're detail-oriented, process-driven, and passionate about getting things right the first time, enjoy a challenge and being an important part of making improvements then this is the environment for you. To be successful in this role you’ll need to bring experience in customer facing roles within OEM, proven ability to manage high volumes of data accurately, strong ERP knowledge, preferably D365, demonstrated ability to lead a team in challenging times, a collaborative, solutions-focused and tenacious attitude.
Agencies, we are not currently looking for assistance with this role and have a preferred supplier list, if we have anything additional, we need support with, we’ll reach out to you.