Job Description We have a fantastic opportunity for an experienced HR Administrator to join our People Operations Excellence Team. This team looks after the full lifecycle of our Employees, ensuring a seamless end-to-end colleague experience, and allowing for improved communication, quick response rates, clear processes, and accurate data. Within the broader Taylor & Francis People Team, the People Operations Excellence team possesses a specific set of skills that fosters internal knowledge and expertise to support our colleagues. This HR Administrator role would be a great opportunity for someone looking to develop their HR career within a truly people-focused environment. ROLE PURPOSE Provide a quality, timely, accurate, professional and friendly service to colleagues, resolving queries professionally and promptly in a fast pace environment To provide a first point of contact for all colleagues on employee lifecycle enquiries Preparation of payroll reports to send to payroll With a regional focus the role is part of a global team and collaborates with Specialists within People Operational Excellence, People team Centres of Excellence and HR Business Partners Working collaboratively with colleagues, candidates and any relevant outsourced providers AREAS OF ACCOUNTABILITY & RESPONSIBILITY Processing transactional elements of employee lifecycle Develop and maintain positive relationships with local colleagues and centres of excellence Proactively engage and embed with stakeholders across the People Team and aligned business area Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month. Ensure colleague files are maintained alongside this Produce all change, parental leave, absence, flexible working and any other ad hoc letters upon request Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion. Support continuous process improvements to increase effectiveness, efficiency and digitization, active identification of improvement areas and pro-active suggestion of potential improvements Reporting Visa management Contract generation Payroll preparation Reference checks, background checks, right to work checks (as applicable per region) Maintenance of trackers ensuring these are up to date and used effectively by the wider team STAKEHOLDER RELATIONSHIPS Proactively collaborates with all stakeholders, adopting a customer-focused, partnership approach DECISIONS Work as part of a team to pro-actively solve problems Act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times Identify when to escalate questions and issues