Agency Advert - Administrative Officer (AO)
Branch: FCAD - Finance Processing (Accounts Receivable)
Location: New Forge
Start Date: Immediate
Hours: 37 per week, Monday-Friday, 9am-5pm
Pay Rate: £13.75 per hour
About the Role
We are seeking a motivated and detail oriented Administrative Officer (AO) to join the Finance Processing - Accounts Receivable team. This is an excellent opportunity for an organised individual with strong communication skills and a background in administrative and customer support.
You will play a key role in supporting the Accounts Receivable function, ensuring accurate processing of invoices, effective credit control, and high quality customer service.
Key Duties & Responsibilities
* Format data for import into the finance accounting system to generate batch invoices.
* Create manual invoices and credit notes on customer accounts.
* Carry out credit control tasks including issuing statements and copy invoices.
* Take credit card payments from customers over the phone.
* Resolve customer and supplier queries via email and telephone.
* Process supplier invoices for payment using the purchase ordering system.
* Review and post staff expense claims.
* Maintain work trackers and query logs on Content Manager.
Essential Criteria
Applicants must demonstrate the following:
Qualifications
* Two GCSEs in Mathematics and English, or equivalent.
Skills & Experience
* Strong communication skills with the ability to engage confidently and professionally with colleagues and customers, both verbally and in writing.
* Experience in an administrative support role that includes customer interaction (internal or external).
* Proficient in using MS Office applications, including Word, Outlook, Excel and Teams.