Job description
Services Administrator - Full Time (Hybrid)
Belfast | Full-time, Permanent | 35 hours per week (4 days office / 1 day home)
Band 5 (£22,569 - £24,043 per annum)
We are seeking a highly organised Services Administrator to join a dynamic team providing vital support services across the island of Ireland. This permanent, full-time role offers a hybrid working arrangement: 4 days in the office and 1 day from home.
Role Overview
As Services Administrator, you will provide professional and efficient administrative support to the services team, managing referrals, maintaining records, and supporting day-to-day operations. You will act as a central point of contact for internal and external enquiries and help coordinate events and activities.
Key Responsibilities
1. Process referrals and maintain accurate records in the service database
2. Liaise with external agencies to ensure information is complete and accurate
3. Provide administrative support for team activities, events, and group programs
4. Organise and allocate tickets for events and opportunities
5. Coordinate key annual events and support volunteers
6. Assist with ad-hoc projects and tasks as required
About You
We're looking for someone who demonstrates:
7. Strong communicator, able to convey information clearly in writing and verbally
8. Highly organised, able to juggle multiple tasks and deliver results under pressure
9. Discreet and trustworthy, handling sensitive information appropriately
10. Collaborative team player who adapts easily to different working styles and environments
11. Compassionate and understanding when interacting with service users, while maintaining professional boundaries
12. Flexible, willing to adjust working hours for special events or deadlines
13. Motivated and persistent, committed to producing high-quality work even in challenging situations
14. Able to travel as required; a driving licence or alternative transport is advantageous
Benefits
15. Competitive salary within Band 5 (£22,569 - £24,043)
16. Hybrid working: 4 days in the office, 1 day from home
17. Full-time, permanent role with 35 hours per week
18. Opportunity to work on meaningful projects within a supportive and collaborative team