Would you like to join a busy and friendly team?Our client, based in Gloucester, is a dynamic, growing business that has been operating for over 20 years.With exciting plans for the future, they are currently recruiting for an enthusiastic individual to join their team on a permanent, full-time basis as a Customer Service Manager. Full training on the role, company products and processes will be provided, along with other benefits such as free lunch x2 a week, ability to buy/sell additional holidays, free parking, being part of a good-humoured team and more! Reporting to the MD, you will act as a hands-on manager, encouraging and motivating a team of (at least 4) Customer Service staff as they process b2b client orders, from enquiry, quotation, design, creation and delivery.You will have a positive demeanour and lead by example, with a proactive approach.The aim of this role is to maintain a happy, high-performing and motivated team. Duties - Cultivate a collaborative team environment that values open dialogue, knowledge sharing, and mutual support. -Drive customer satisfaction by leading a high-performing service team focused on delivering a top-notch service. - Schedule and facilitate regular team catch-ups to track performance metrics, resolve challenges, and explore process enhancements. - Manage the full lifecycle of client orders, ensuring seamless coordination from initial inquiry through to successful delivery, using integrated business systems (ERP). - Generate timely and accurate customer quotes. - Coordinate procurement processes, including issuing and tracking purchase orders with domestic and international suppliers. - Act as a primary point of contact for both customers and vendors. - Prioritise service consistency and responsiveness, contributing to strong ongoing relationships with key accounts. - Bring a hands-on attitude to the role stepping in to assist colleagues, solve urgent problems, and adapt to shifting priorities. - Encourage a supportive culture where team members feel empowered to ask for help and offer it in return. - Supported continuous operational improvement by identifying bottlenecks and contributing to better systems or approaches. Experience - Previous experience managing a team within an office environment - Friendly and approachable demeanour - Positive approach - Use time management to manage varying deadlines and priorities. Hours: Monday Friday, 8am - 5pm (4.30pm finish on a Friday!) Office based Salary: £32,000 - £40,000 per annum, negotiable/depending on experience benefits including: - Christmas shut down - Annual bonus scheme - Early Friday finish -Free staff lunches twice a week - Ability to buy/sell additional 4 holiday days - Free parking - Good humoured team!