This is an exciting opportunity for career progression and development in a respected GP Practice within a supportive and highly regarded Partnership.
We are looking for a motivated and capable deputy site manager to support the site manager in managing the day to day operation at Stourport Medical Centre.
Stourport Medical Centre is part of the Wyre Forest Health Partnership, a group of five Primary Care Practices working together to deliver Primary Care in the Wyre Forest Area.
Interviews will be on 27th and 28th January.
Main duties of the job
* Work closely with the Site Manager to ensure the smooth day‑to‑day functioning of the site and to provide leadership and guidance to the administrative and support staff.
* Lead the site when the Site Manager is absent.
* Work closely with the management team. Stourport Medical Centre has two deputy managers, one site manager and a GP Partner Lead, the successful applicant will work closely with the management team.
Act as a point of contact for patients, families, and carers raising concerns or complaints including supporting early resolution of concerns to improve patient experience. Where necessary liaise with clinical and non‑clinical teams to resolve concerns in a timely manner.
* Key responsibilities will include a focus on GP rota's and access planning and working closely with the team of 19 salaried and partner GP's.
* To deliver day to day employee management activities as required or delegated by the site manager.
* To support the site manager in delivering the profitability of the site, driving great results and performance to an outstanding standard.
* Support the equality, diversity and rights of patients, carers and colleagues, ensuring rights, privacy, dignity, needs and beliefs of patients, carers and colleagues are respected at all times.
About us
Wyre Forest Health Partnership: one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.
WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (300 employees including 50 GP's). We also look after 73 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.
WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.
Job responsibilities
* Act in accordance with the organisations purpose and principles, Care, Commitment, and Integrity. Supporting the delivery of outstanding Primary Care.
* Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession.
* Support the Site Manager to create the conditions for all Employees to thrive, make their best contribution and achieve their potential.
* Manage clinicians within multi-disciplinary and matrix teams to achieve and deliver clinical outcomes, in line with business needs, WFHP Policies and healthcare guidance.
* Directly manage the operation of the site in the absence of the Site Manager, including all non-clinical employees, site workflow and organisation, ensuring a safe, efficient and effective operation.
* Management and Leadership - Support the Site Manager in managing the Employee Lifecycle as required or delegated by the site manager. Including, where appropriate, employee appraisals or sickness absence meetings.
* Commerciality - Assist the site manager in delivering site finances, monitor and manage direct costs and understand site finances and business next steps. Work with the site manager to identify cost savings and revenue growth.
* Patient Services - Collaborate with the site manager to deliver effective, efficient patient care. Handle patient complaints effectively, seeking resolution and maintaining patient satisfaction.
Person Specification
Experience
* Previous experience managing others
* Good IT Skills
* Previous Experience working in Primary Care
* Educated to A level standard
* Experience working with rotas, scheduling or workforce planning.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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