Customer and Support Services Manager Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager. Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof. Your Role in a Nutshell You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting. What you'll be owning: * Team leadership across Customer Service Centre, Administration, and Training Coordination * HR responsibilities including recruitment, training, performance management, and weekly team progression * Supporting contract mobilisation and changes in delivery requirements * Improving working practices and exploring tech-based solutions for process efficiency * Financial oversight: payment processes, PO management, and supplier queries * Preparing reports for senior stakeholders to drive compliance and operational clarity * Day-to-day office management, including handling sensitive and confidential data What You Bring You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions. You’ll also bring: * Contact centre or similar experience with strong people management credentials * Finance and procurement process know-how, including PO and query resolution * Proficiency in Orbit finance systems and MRI Evolution (CAFM) * High-level communication and reporting skills, both written and verbal * Microsoft Office whiz, especially Excel, Word, and PowerPoint * A proactive mindset and ability to shape new working practices Why Join? This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact. Do not hesitate to apply